Exam (elaborations)
CIS APM QUESTIONS WITH ACCURATE ANSWERS 2024
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Exam of 5 pages for the course SAFe APM at SAFe APM (CIS APM)
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CIS APMWhere does APM reside within ServiceNow – answer ITBM
What is CSDM in the context of APM? - answer ServiceNow’s Common Services Data
Model (CSDM) is the guiding framework that the project team should use to design
APM architecture.
CSDM introduces the 'Application Service' entity, which is a key connection point
between business applications and other entities in ServiceNow platform.
Business Capability - answer A business capability is an expression of what a business
does and can do. ServiceNow uses business capability mapping to establish a CI
relationship between the business capability and its associated application or
applications.
Business Application - answer A business application is software used by business
users to perform a business function.
Application Service - answer An application service is work or goods that are supported
by an IT infrastructure.
ServiceNow integrations with APM - answer Surveys and Assessments
CMDB
Service Mapping
Discovery
Software Models
What problems can be solved by the ServiceNow APM application - answerPressure to
cut down the IT application budget
Too many business applications to track
No single repository of applications
Business value provided by an application is too subjective
Application Portfolio Management plugin name - answercom.snc.apm
Content Packs for Performance Analytics for APM - answerAPM
APM and Problem Management
APM and Change Management
Financial Management for APM
Guided Setup steps for APM - answer1) Application Classification
2) Users and Roles
, 3) Application Assessment
4) Capabilities, Applications, & Business Services Inventory
5) Reports and Dashboards
6) Technology Portfolio Management
7) Scheduled Jobs
8) Community of Practice
Guided Setup steps for APM - Step 1 Application Classification - answerIn this step, you
will complete activities to set up the metadata used to classify the applications used in
your organization.
Guided Setup steps for APM - Step 2 Users and Roles - answerIn this step, you can
perform bulk imports of users and groups for use within APM. This is also where you
assign roles to groups and individuals.
Guided Setup steps for APM - Step 3 Application Assessment - answerIn this step, you
will set up the indicators needed to assess metrics within the APM system.
Guided Setup steps for APM - Step 4 Capabilities, Applications, & Business Services
Inventory - answerThis step guides you through setting up an inventory of the
applications in your organization.
Guided Setup steps for APM - Step 5 Reports and Dashboards - answerIn this step, you
will configure the dashboards and reports your organization needs.
Guided Setup steps for APM - Step 6 Technology Portfolio Management - answerIn this
step, you configure the risk parameters, product classifications, software models,
lifecycles, etc. for your business applications. The technology of business application is
also known as software model.
Guided Setup steps for APM - Step 7 Scheduled Jobs - answerIn this step, you set up
scheduled jobs, certification schedules, scripted audits, and desired state audits.
Guided Setup steps for APM - Step 8 Community of Practice - answerIn this step, you
are provided with a direct link to the APM ServiceNow community.
APM user (sn_apm.apm_user) - answerCreate/update/delete applications
APM admin (sn_apm.apm_admin) - answerContains sn_apm.apm_user role
Administer data entities such as indicators, application category groups, categories,
bubble charts, etc.
APM analyst (sn_apm.apm_analyst) - answerContains sn_apm.apm_admin role
Create/update/delete APM programs and targets
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