Chapter 14 Med 130 Training Exam Questions And 100% Correct Answers.
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Course
MED 130
Institution
MED 130
Which of the following pieces of information is NOT needed to be obtained from a patient who is requesting a prescription refill? - Answer The time she last took the medication
Which of the following pieces of information is needed to be obtained from a patient who is requesting a prescriptio...
Chapter 14 Med 130 Training Exam
Questions And 100% Correct Answers.
Which of the following pieces of information is NOT needed to be obtained from a patient who is
requesting a prescription refill? - Answer The time she last took the medication
Which of the following pieces of information is needed to be obtained from a patient who is requesting a
prescription refill? - Answer -Her date of birth and phone number
-The name of her pharmacy
-The name of the medication
The medical assistant may call in a prescription refill to the pharmacy only if: - Answer The physician
has approved refills for this patient
John Smith left a message because he needed a refill for his prescription for Liptor 20 mg that he takes
daily. He left the name and phone number of his pharmacy. When you went to his medical record, you
found there are three John Smiths as patients in the practice and all take this medication. He did not
leave his date of birth or phone number as part of the message. What should you do? - Answer Call
each John Smith to see if he was the one requesting the medication refill
After receiving a phone request for a medication refill, what should you do to be sure you have the
correct patient and that the patient is currently taking the medication? - Answer Check the medical
record
Who may call in a prescription refill to a pharmacy for a medical practice? - Answer An identified
representative.
In addition to the patient's name, address, and phone number, what other information do you need to
give the pharmacy when calling in a prescription? - Answer His date of birth
, If the pharmacy has a policy concerning non-emergency prescription refills, it is important that you know
and follow the policy as well as: - Answer Communicate it to a patient
Mr. Harris called in and left a message for a prescription refill. He wasn't at home where the prescription
bottle was and didn't remember the name of the medication but said it was a little yellow pill and he
took it three times a day. How should you handle this? - Answer Call Mr. Harris back to obtain the name
of the medication
What must you do after calling a prescription for a refill in to the pharmacy? - Answer Document the
process in the patient record
Multiple telephone lines: - Answer - More than one call can be handled
- Several people can be on the phone at once
- Typically set up through a switchboard
Voicemail: - Answer - A type of answering machine
- The patient never receives a busy signal
-Conveniently used when the office is closed for lunch or for the day
- Can be set up for individual use
-Must be able to identify patient
-May not use if permission is not expressly given
-
Cell phone: - Answer -Good for anytime and anywhere communication
- Should be turned off in the physician's office or hospital
Fax machine: - Answer -Use a cover sheet if necessary
-Medical Assistant should ensure receipt by the appropriate party
- Medical assistant should verify the number before using
- Allows for quick delivery of information
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