911 Dispatch Certification Review Questions and Correct Answers
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Course
Dispatch Certification
Institution
Dispatch Certification
In the context of firefighting, what does bunker (or turnout) gear refer to:
~ Either the basic trousers, boots, and jacket worn by firefighters or the entire combination of
personal protective gear.
The hysteria threshold refers to:
~ The point at which a caller loses control over his/her act...
911 Dispatch Certification Review
Questions and Correct Answers
When possible, emergency telecommunicators should always ask the caller for
permission before providing pre-arrival instructions.
✓✓~ False
In the context of the communication process, the "medium" is?
✓✓~ The channel or means of communication
A caller reports a heavy, black smoke coming from the window of a nearby building.
What is the most appropriate fire/rescue call classification for this case:
✓✓~ Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels
nauseated and has some chest pain. What is the most appropriate medical call
classification for this case?
✓✓~ Chest Pain / Chest Discomfort (Non-Traumatic)
When faced with an ethical dilemma in the communication center, the ETC should
FIRST:
✓✓~ Follow established protocol, procedure, and policy
, What does the acronym TDD stand for?
✓✓~ Telecommunications Device for the Deaf
When communicating with a caller suffering from hallucinations or delusions, the
ETC should challenge the caller's false assertions and beliefs.
✓✓~ False
In recent years, the total number of emergency calls has increased dramatically due
to:
✓✓~ Wireless technology
One of the best techniques for reducing the negative effect of call-processing gaps is
to:
✓✓~ Tell the caller what you are doing and why
Interagency communications (interoperability) tend to be inefficient and ineffective:
✓✓~ Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is:
✓✓~ Stress
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