Which of the following is a non value added activity?
a) kaizen
b) kanban
c) poka-yoke
d) transportation
e) none of the above correct answers transportation
Affinity diagrams are useful tools to help analyze and solve what types of problems:
I. Unfamiliar
II. Mathematical
III. Structu...
IMAE 470A test 2 || with 100% Errorless Answers.
Which of the following is a non value added activity?
a) kaizen
b) kanban
c) poka-yoke
d) transportation
e) none of the above correct answers transportation
Affinity diagrams are useful tools to help analyze and solve what types of problems:
I. Unfamiliar
II. Mathematical
III. Structured correct answers unfamiliar
Which of the following is used to develop an exhaustive list of ideas about a subject?
a) benchmarking
b) brainstorming
c) goal setting
d) pareto chart
e) all of the above correct answers brainstorming
The Pareto chart is a widely used quality tool. Principles of Pareto analysis have been used in
many projects. Which of the following statements is an inappropriate application of the chart?
a) a percentage based ranking of categories
b) a frequency based ranking of categories
c) a critically weighted ranking of the categories
d) a financially weighted ranking of the categories
e) an alphabetic based ranking of categories correct answers an alphabetic based ranking of
categories
The data on the y-axis of a Pareto chart is always?
a) qualitative
b) quantitative
c) frequency
d) cost
e) all of the above correct answers all of the above
A tool used to document a brainstorming session is?
a) tree diagram
b) affinity diagram
c) inter-relationship diagram
d) spaghetti diagram
e) all of the above correct answers affinity diagram
Rules, policies, procedures follow:
a) work instructions
, b) SOPs
c) Spegetti diagrams
d) affinity diagrams
e) none of the above correct answers SOPs
In the preperation of a project, efforts should be made to identify and involve various parties
affected by planned changes. These other parties are known as:
a) Process owners
b) Champions
c) Team Leaders
d) Clients
e) Stakeholders correct answers stakeholders
The Kano Model is an indicator of customer satisfaction. It is quite useful to help the
organization understand the appropriate customer satisfaction level. The organization should be
aware the Kano Model can NOT:
a) analyze customer needs and requirements
b) determine the basic satisfiers for the customer
c) meet the hidden requirements of customers
d) determine customer's dislikes
e) determine when customer's expectations have risen correct answers meet hidden requirements
of customers
A critical-to-quality (CTQ) tree can be of value to the six sigma project team. It can translate
customer requirements to quantified requirements. This allows the organization to focus on a
problem. An example of a CTQ for a pizza delivery outfit is:
a) cycle time to prepare pizza
b) inexpensive pricing for the pizza
c) daily production of the pizza
d) outstanding taste (quality)
e) delivery time not to exceed 15 mins correct answers delivery time not to exceed 15 mins
Project charter correct answers First step in the lean six sigma project, therefore it takes place in
the define phase of DMAIC. The project charter is refined and reviewed throughout the project.
It is a living document that outlines a process improvement for both the team as well as
leadership. The team can use the charter to clarify the process issue being addressed, to show
what success looks like for those working on it, and the reason for addressing it in the first place.
Teams can also use it to clarify what's not being addressed. The elements of the Project charter
include: problem statement, business case, goal statement, timeline, scope, and team members.
Objectives of the Define phase correct answers The Define Phase is where the project goals and
customer deliverable's are defined.
-Define customers and requirements (CTQ's): project charter
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