NHA Questions And Answers For The Test
Medical Assisting Practices and Ethics
1. Purpose of Preparing an Incident Report - Purpose: To avoid future reoccurrences.
2. Identifying Malfeasance - Type of negligence: Malfeasance.
3. Reporting Indications of Abuse - Action: Notify the child...
NHA Questions And Answers For The Test
Medical Assisting Practices and Ethics
1. Purpose of Preparing an Incident Report
- Purpose: To avoid future reoccurrences.
2. Identifying Malfeasance
- Type of negligence: Malfeasance.
3. Reporting Indications of Abuse
- Action: Notify the child's provider.
4. Minimum Age to Be Eligible as a Health Care Proxy
- Minimum age: 18.
5. Provider's Response to Patient's Religious Beliefs
- Statement: You have the right to make choices regarding your health.
6. Emergency Medical Transport Guidelines
- Medical Order for Life-Sustaining Treatment (MOLST).
7. Entities Adhering to HIPAA Guidelines
- Health care clearinghouses.
8. Ethical Dilemma Created by Coworker's Action
- Ethical distress situation.
9. Legal Document for Life-Saving Procedures
, - Living will.
10. Moral Code for Medical Assistants
- AMA Code of Ethics.
11. Preventing Unauthorized Viewing of Patient Information
- Place privacy filters on the monitor screen.
12. Updating Advance Directives
- At any time.
13. Patient Rights Over Health Care Information
- HIPAA (Health Insurance Portability and Accountability Act).
14. Regulatory Agency for Workplace Safety
- Occupational Safety and Health Administration (OSHA).
15. Filing a Complaint for Health Care Privacy Violation
- Within 180 days.
16. Acceptable Choice for Health Care Proxy
- A member of the patient's faith community.
17. Barrier to Communication
- Stereotyping.
18. Telephone Communication Technique
- Allowing the patient to be the one to end the call.
,A medical assistant is caring for a patient who is frustrated and states, "My doctor doesn't have any idea
how to treat my condition." Which of the following responses by the assistant is an example of
therapeutic communication? ✔️Are you saying that you don't think your provider knows how to help
you?"
Which of the following elements is essential for successful teamwork? ✔️Related short-term and long-
term goals
In which of the following locations should the inside address appear in a business letter? ✔️Between
the dateline and the salutation
To be a successful member of a team, which of the following actions should a medical assistant take?
✔️Demonstrate willingness to perform extra duties.
During the admission process, a patient explains the manifestations of his chief complaint to the medical
assistant. Which of the following actions should the assistant take? ✔️Document the patient's concerns
in the medical record
A medical assistant is approached by a patient who is angry and yelling. Which of the following actions
should the assistant take? ✔️Remain calm.
A patient calls into the office to report that her medication is "not working." Which of the following
responses should the medical assistant make? ✔️"I will notify the provider about your situation."
A medical assistant is providing discharge instructions for a patient who is visually impaired. Which of
the following actions should the assistant take? ✔️Notify the patient when entering the room..
A medical assistant is engaging in conversation with a patient who was recently terminated from the
practice. The patient has come to the office and is demanding an explanation. Which of the following
actions should the assistant take? ✔️Acknowledge the patient's concern.
, A medical assistant is checking in a patient who does not speak the same language as the assistant.
Which of the following actions should the assistant take? ✔️Ask a bilingual staff member to assist with
communication..
A medical assistant is checking in a patient who is hearing impaired. Which of the following actions
should the assistant take? ✔️Stand within the patient's field of vision.
A patient in the waiting room approaches a medical assistant and states, "I've been waiting 30 minutes
to see my doctor. Can't you do something?" Which of the following responses by the assistant is an
example of active listening? ✔️"You sound frustrated about how long you've been waiting."
A medical assistant is preparing a business correspondence. Which of the following is a characteristic of
the modified block letter style? ✔️The complimentary closing is centered on the page.
What information is required for a pediatric patient that is not required of an adult patient? ✔️The
name of the patient's parent
In which of the following situations would a patient be allowed to refuse treatment? ✔️A 13-year-old
patient who has miscarried
Who must discuss the informed consent form with a patient prior to the patient signing? ✔️The
patient's physician
Which of the following would be charted in the "objective" section when using the SOAP method? ✔️A
patient's blood pressure
Which of the following is the correct device to perform a Pulmonary Function Test? ✔️Spirometer
Which of the following readings would be a normal adult temperature? ✔️37° C
A normal adult temperature is 98.6° F. This would equal 98.6° F.
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