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WGU 215 Questions with Correct Answers
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WGU 215 Questions with Correct Answers
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WGU 215 Questions with Correct AnswersWhich total quality management (TQM) process consists of several
published standards and guidelines Correct Answer-ISO 9000
A company manufactures shoes using a quality management system.
The company need to put a
Process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to
isolate the particular defect.
What quality tool should the company use to focus on correcting this
issue Correct Answer-Checklist
Which quality control tool should be used to monitor the current status
or end result of a process? Correct Answer-Control chart
What is the common theme in total quality management across all
functions in an organization Correct Answer-To satisfy customer needs
Which concept of variation measures the central tendency of a set of
data Correct Answer-Mean
What do assignable causes of variation indicate Correct Answer-Out-of-
control signals were found in the process.
, Which continuous improvement method does Cpk measure? Correct
Answer-How close one is to a target and how consistent one is with the
average performance
Which strategy is used by some emergency rooms to overcome customer
frustrations about long wait times Correct Answer-Screen patients and
fast track those w minor ailments
What helps an organization identify and plan the actions necessary to
meet current and future customer demands Correct Answer-Capacity
planning
2 statements about effective capacity Correct Answer-Effective capacity
is lower than design capacity and an effective capacity is a permanent
measure used to achieve design capacity
When is capacity measurement at the best operating level Correct
Answer-When the average unit cost is minimized
Which two types of operations include repetitive process Correct
Answer-Line process and continuous process
Which formula would compute process velocity? Correct Answer-
throughput time/value-added time
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