STUVIA 2024/2025
MGMT CH 12 SB
-measures specified in advance.
-performance dimensions specified in advance. - ✔✔Formal appraisals are based on: (Choose all
that apply.)
-Some employees are surprised at some of the less-than-positive feedback they receive from
supervisors.
-Certain employees are dismayed at some of the feedback they receive from supervisors, and this
can have a negative impact on future performance.
-It's difficult for managers to review the year's performance and come up with constructive criticism
identifying specific actions. - ✔✔Why are performance reviews stressful for both employees and
managers?
360-degree appraisal - ✔✔A performance appraisal by several peers, subordinates, and sometimes
clients who are in a position to evaluate the manager's performance is known as a(n) ______.
A situational interview - ✔✔What type of interview presents candidates with a scenario that they
would likely encounter on the job for which they are being interviewed?
%
Ability
Personality - ✔✔Which of the following are the main types of written tests used in the employee
selection process? (Choose all that apply.)
ability tests - ✔✔The extent to which applicants possess the skills, such as verbal comprehension,
necessary for task performance are measured by ______.
acquire the knowledge and skills they need - ✔✔When organizations invest in training for their
employees, they want to ensure that their employees know how to perform their current jobs at the
highest level by helping them ______.
actual work situation - ✔✔Whenever training and development take place, it is vital for managers to
promote the transfer of the knowledge and skills acquired to the ______.
arbitration - ✔✔When labor and management disagree about the interpretation of a collective
bargaining agreement, to resolve the conflict, the formal process of ______ is used.
arbitrator - ✔✔A neutral third party who is called in to resolve a conflict about the interpretation of a
collective bargaining agreement is called a(n) ______.
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, STUVIA 2024/2025
Background information
Physical abilities test
Interviews
Paper-and-pencil tests
Performance tests
References - ✔✔Which of the following are selection tools that managers can use to sort out relative
qualifications of job applicants and appraise their potential for being good performers in a particular
job?
Because it measures the degree to which the tool or test can measure a candidate's or an
employee's performance on a task or job in question - ✔✔Why is testing for validity so important?
cafeteria benefit - ✔✔A plan from which employees can choose the benefits they want is a(n)
______ plan.
cafeteria-style - ✔✔Managers can help employees who feel a traditional benefits package does not
meet their needs by offering a ______ benefit plan.
description - ✔✔he tasks, duties, and responsibilities that make up a job are the key elements of the
job
%
employee recruitment and behavior - ✔✔Human resources management includes activities
managers engage in regarding ______.
equal employment opportunity - ✔✔To ensure that all citizens have an equal opportunity to get a job
regardless of their gender, race, country of origin, religion, age, or disabilities is the goal of ______.
False - ✔✔Performance reviews are a source of stress only for employees, not managers.
formal - ✔✔When evaluations are given at set times during the year and are based on performance
dimensions as well as on past measures, this is a appraisal.
human resource - ✔✔Attracting and retaining employees with the skills, abilities, and experience to
help an organization achieve its goals is a key component of a _____ management system.
human resource management - ✔✔The activities that managers create to attract and retain
employees and to ensure that they perform at a high level to help an organization accomplish its
goals are called ______.
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