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IHI: QI 102 Exam Questions and Answers (Latest Update 2024)
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IHI: QI 102 Exam Questions and Answers (Latest Update 2024)
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IHI: QI 102 Exam Questions and Answers(Latest Update 2024)
1) The Model for Improvement begins with three questions designed to
clarify the following concepts:
a) Plan, do, act
b) Mission, goal, strategy
c) Aims, measures, changes
d) Will, ideas, and execution - Correct Answer ✅c) Aims, measures,
changes
An orthopedic clinic in a busy metropolitan area would like to improve its
patient scheduling process. More specifically, the clinic wants to improve its
efficiency and the satisfaction of its patients.
2) Applying the Model for Improvement to the clinic's improvement goal,
which of the following is the most reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning the project.
b) Increase the number of patients reporting they are "very satisfied" with
the clinic's scheduling by 50 percent within six months.
c) Modify the scheduling process to allow both front desk staff AND nurses to
directly schedule appointments.
d) Create an efficient process for scheduling return appointments at the time
of checkout. - Correct Answer ✅b) Increase the number of patients
reporting they are "very satisfied" with the clinic's scheduling by 50 percent
within six months.
After assembling a team and working through the three questions of the
Model for Improvement, the orthopedic clinic decides to implement an
automated reminder phone call 24 hours prior to each clinical appointment.
The clinic's improvement team hopes that this small change will improve
scheduling.
, IHI: QI 102 Exam Questions and Answers
(Latest Update 2024)
3) What is the team's next step?
a) Take a well-deserved break.
b) Develop their project-level measures.
c) Test their change plan using the PDSA cycle.
d) Report their results to clinic leadership and prepare a poster for a national
meeting. - Correct Answer ✅c) Test their change plan using the PDSA
cycle.
4) The orthopedic clinic plans the change to improve scheduling, and then it
carries out a small test of change with three patients on Tuesday morning.
What's the next thing the clinic's improvement team should do?
a) Change their measures.
b) Measure to see if the change led to improvement.
c) Report their results to the clinic leadership and prepare a poster for a
national meeting.
d) Implement the new scheduling process based upon their initial
impressions of how everything is working. - Correct Answer ✅b) Measure
to see if the change led to improvement.
5) When trying to improve a process, one reason to use PDSA cycles rather
than a more traditional version of the scientific method (such as a
randomized, controlled trial) is that:
a) PDSA cycles are easier to run with a large team of people.
b) The results of PDSA cycles are more generalizable than other methods.
c) PDSA cycles are simpler to use than other methods.
d) PDSA cycles provide a mechanism to adjust improvement ideas as the
project progresses.
e) Both C and D - Correct Answer ✅e) Both C and D
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