[HEALTH CARE TEST] IAHSS CERTIFCATION EXAM 2024 QUESTIONS AND ANSWERS (COMPLETE EXAM & STUDY GUIDE)
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[HEALTH CARE TEST] IAHSS CERTIFCATION
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[HEALTH CARE TEST] IAHSS CERTIFCATION
[HEALTH CARE TEST] IAHSS CERTIFCATION EXAM 2024 QUESTIONS AND ANSWERS (COMPLETE EXAM & STUDY GUIDE)
Which of the following is NOT one of the classifications of healthcare organizations discussed in this chapter?
-proprietary or for-profit
-individual healthcare
-not-for-profit
-government-su...
[HEALTH CARE TEST] IAHSS CERTIFCATION EXAM
2024 QUESTIONS AND ANSWERS (COMPLETE EXAM
& STUDY GUIDE)
Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter?
-proprietary or for-profit
-individual healthcare
-not-for-profit
-government-supported
Individual healtcare
Which of the following is NOT a risk issue for healthcare?
-mostly female staff
-drugs are used and stored in the facility
-high percentage of technical and professional staff
-publicly accessible and many doors must remain open
Mostly female staff
Which of the following is usually at the top of the organizational chart?
Board of directors
Which of the following statements best describes employees?
-medical staff contracted by the facility
-contracted persons
-all staff directly employed by the facility
-volunteers who donate their time
All staff directly employed by the facility
Security uses senior management's endorsement to build what kind of
program?e1
a. strong and effective
,b. a program that works in a small part of the facility
c. generally effective
d. strong and simple
Strong and effective
How should friendships and interpersonal relationships between security officers
and staff members from other departments be treated? b2
-discouraged
-encouraged
-encouraged, but security staff educated about ethics and avoiding favoritism
-encouraged, but monitored
encouraged, but security staff educated about ethics and avoiding favoritism
Which of the following allows a department to assess its cost-effectiveness
within an organization?
-crime analysis
-benchmarking
-evaluation surveys
-risk assessments
benchmarking
what should the most primary overriding concern of any security department be?
-It's image
-the goals and mission of the entity employing the security services
-the safety and well-being of anyone in the facility
-cost-effectiveness
the safety and well-being of anyone ins the facility
Which of the following are skills a security professional should have and use at
all times?
-tolerance
-good communication skills
-good observation skills
-all of the above
all of the above
,Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare
organization may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted for
theft.
vendors often have access to sensitive areas yet staff of the healthcare organization
may know very little about vendors' background
In the patient- and family-centered care philosophy, who determines which
individuals are part of the patient's family?e2
-patient's parents or legal guardians
-nursing staff
-the patient, provided he or she is developmentally mature and competent to do
so
-attending physician
the patient, provided he or she is developmentally mature and competent to do so
Which of the following is NOT an example of an external customer?b3
-patients
-employees
-vendors
-regulatory agencies
employees
Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
-wearing the uniform shirt untucked
-clean uniform
-well-cared-for uniform
-shined footwear
wearing the uniform shirt untucked
, Which of the following is NOT an example of undesirable behavior and demeanor
in a security officer?
-bad attitude
-confidence
-dishonesty
-impoliteness
confidence
What is the relationship between employees and management sometimes called?
-Employee relations
-family interaction
-confidentiality
-tense conversation
Employee Relations
Which of the following may union members NOT do during picketing? e3
-carry signs
-block entrances to the facility
-protest management decisions
-congregate outside the facility
Block entrances to the facility
The speech pattern related to your tone of voice is considered which form of
communication?b4
-nonverbal communication
-paraverbal communication
-excessive dialogue communication
-passive communication
paraverbal communication
Which of the following is not a proper technique to use when providing good
customer service?
-looking at your watch every few minutes
-offering the customer a place to sit
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