Exam (elaborations)
DELL CLIENT FOUNDATION 2024 ASSESSMENT
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DELL CLIENT FOUNDATION 2024 ASSESSMENT
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Which of these are a part of the recommended practices while attending service calls?(Select 2) - answer- Whenever possible, swap with a good known part to test
functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - answer- ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - answer- Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______.
(Select 2) - answer- Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - answer- Power
on the system. When the Dell logo appears, tap the F12 key to access the one-time
boot menu.
Select BIOS Setup on the menu and press the Enter key.
DELL CLIENT FOUNDATION 2024 ASSESSMENT
Which of these is the recommended combination for cleaning electronic components of
the system? - answer- Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select
2) - answer- AC Adapter
Frayed pins
A customer is getting a "No bootable device found" message while powering on the
system. Which option under the BIOS would help to fix this issue? - answer- Boot
Configuration.
Which of the following are valid steps in launching ePSA diagnostics? (Select 2) -
answer- Use the up and down arrow keys to select Diagnostics on the menu and press
the Enter key.
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