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COM 240 Final Exam Questions with Correct Answers
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COM 240 Final Exam Questions with Correct Answers
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COM 240 Final Exam Questions with CorrectAnswers
Conflict in Organizations:
Defining Conflict Correct Answer ✓✓ **Many organizations are
experiencing conflict between & among employees due to the results of
the recent election**
- Can be destructive or constructive
- Can center on ideas, personal issues or both
* Many organizational conflicts are due to resources
* Destructive when it puts people against each other
Conflict in Organizations:
Conflict Correct Answer ✓✓ - Might emerge when Person A makes it
difficult for Person B to achieve his/her goals
- Might emerge when Person A and Person B are working to achieve the
same goal, but have different ideas......
- Might emerge due to a real or perceived inequality in the distribution
of organizational resources
- Operating Budget
- Use of Social Media
- Power
- Status
Conflict in Organizations:
,Conflict/Important things to remember Correct Answer ✓✓ - Not all
conflict is bad
- Breaks the status quo
- Might lead to new and exciting ideas
- Might lead to cooperation between Board Members in the Organization
- When conflict revolves around a non-routine task (unique):
- The conflict is positive
- When the conflict revolves around a routine task (daily or scheduled)
- The conflict is negative
Conflict in Organizations:
Levels of Organizational Conflict Correct Answer ✓✓ - Interpersonal
Level
- Two individuals
- Intergroup Conflict
- Between several group members, affecting others
- Inter-organizational
-Between workgroups, units, or divisions
- Emphasizes role of boundary spanners
Conflict in Organizations:
Role Conflict Correct Answer ✓✓ - Associated with:
- Incompatible instructions from one supervisor
- Required tasks w/o the resources to complete them
, - Two supervisors requiring the completion of different tasks that
cannot be done at the same time
Conflict in Organizations:
Phases of Organizational Conflict Correct Answer ✓✓ - Latent Conflict
- Grounds for conflict exist
- Perceived Conflict
- Incompatibility and interdependence
- Felt Conflict
- Begin to personalize perceived conflict
- Manifest Conflict
- Enacted through communication, cycles of escalation and de-
escalation
- Conflict Aftermath
- Short-term and long-term effects on individuals, their relationships,
and the organization
Conflict in Organizations:
Personal Factors in Conflict Correct Answer ✓✓ - Personality: Smaller
role than expected
- Research points to interaction management, frame of reference, and
identity
- Communication skills key
- Frame: Person of value, no one is compatible
- Does conflict affect who you are as a person?
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