GCU MGT-420 Final Exam || QUESTIONS WITH PERFECTLY ANSWERED SOLUTIONS.
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Course
MGT420
Institution
MGT420
The communication Process correct answers the steps between a source and a receiver that result in the transfer and understanding of meaning
Communication Channels correct answers The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boar...
GCU MGT-420 Final Exam || QUESTIONS WITH
PERFECTLY ANSWERED SOLUTIONS.
The communication Process correct answers the steps between a source and a receiver that
result in the transfer and understanding of meaning
Communication Channels correct answers The various ways in which a message can be sent,
ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-face,
text, email, phone call, etc.
Barriers to communication correct answers factors that distort, disrupt, or even halt successful
communication
The "Grapevine" correct answers informal interpersonal channel of information not officially
sanctioned by the organization, a chain of communication; gossip sequence
Relational Violation correct answers a violation of the "boundary" of acceptable behavior in a
relationship
Relational Repair correct answers involves actions to return the relationship to a positive state
Nonverbal Communication correct answers communication using body movements, gestures,
and facial expressions rather than words
Avoidance in Communication correct answers Ignoring or not mentioning unpleasant topics
because of fear
Attribution Bias correct answers the tendency to attribute one's own negative behavior to
external causes and one's positive actions to internal states
Supportive Communication Principles correct answers set of tools focused on joint problem
solving; focus on problem and not the person, be specific, not global and objective not
judgmental, own rather than disown the communication, be congruent- match words with
body language.
Joint Problem Solving correct answers A process used to capture tacit knowledge where the
novice and the expert work side by side to solve a problem so that the expert's approach is
slowly revealed to the observant novice.
Defensiveness correct answers when we feel attacked in communication
Disconfirmation correct answers a response that fails to acknowledge and support another,
leaving the person feeling ignored and disregarded
Problem-Oriented correct answers a supportive style of communication in which the
communicators focus on working together to solve their problems instead of trying to impose
their solutions on one another
Not Person-Oriented correct answers "because of you, a problem exists"
Developmental Feedback correct answers Provides information about what we are doing well
and what could use improvement
The Johari Window correct answers There are some things that are "open" that we know
about ourselves that others also know
Feedback Orientation correct answers a person's overall receptivity to feedback
Active Listening correct answers reflecting, probing, deflecting, advising
functional conflict correct answers conflict that benefits the main purposes of the
organization and serves its interests
dysfunctional conflict correct answers conflict that hinders the organization's performance or
threatens its interests
Substantive Conflict correct answers involves disagreements over goals, resources, rewards,
policies, procedures, and job assignments
Emotional conflict correct answers results from feelings of anger, distrust, dislike, fear, and
resentment as well as from personality clashes
Reducing Differences correct answers conforming to others differing opinions and "different"
personal (and possibly conflicting) aspects of themselves
Tolerating Differences correct answers If a sign of tolerance is a feeling of "I can live with X
(behavior, religion, race, culture, etc.),"
Relational Conflict correct answers conflict that becomes personal because group members
do not like, value, or respect one another
Ladder of Inference correct answers A process by which an individual uses assumptions or
biases formed from past experiences to make a judgment on the intentions of another
individual.
Superordinate Identity correct answers Group identity that transcends the personal, gender,
ethnic, and religious identities of group members.
Upward Referral correct answers Problems are moved from the level of conflicting individual
or teams and referred up the hierarchy for more senior managers to address.
Status Conflict correct answers disputes over status in a group's social hierarchy, conflict due
to different power levels or power bases
Process Conflict correct answers disagreement about the procedures or methods for
accomplishing the task
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