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FSE 310 EXAM 1 QUESTIONS AND ANSWERS 100% CORRECT!!
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FSE 310 EXAM 1 QUESTIONS AND ANSWERS 100% CORRECT!!
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FSE 310 EXAM 1QUESTIONS AND
ANSWERS 100%
CORRECT!!
FSE 310
Evatee 8/5/24 FSE 310
, FSE 310 EXAM 1 QUESTIONS AND ANSWERS
100% CORRECT!!
When answering the telephone, what should you avoid saying? Answer - good
morning or good evening
The funeral director should inform the family to bring what information to the
arrangement conference? Answer - The Social Security Number, a recent
photo, maybe the veteran's discharge papers, and possibly the insurance
forms.
When taking information about a death over the telephone, the funeral
director should ________________________? Answer - have a crisp and clear
diction
The request, usually made by the surviving family member, for a funeral home
to transfer a deceased from the place of death to the funeral home is
sometimes known as ___________________? Answer - the first call
When making a home removal, upon arriving at the house, the funeral director
should first go to the door ________________________? Answer - without
the cot
During the arrangement conference, the funeral director should
be__________________________. Answer - attentive and creative
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