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IREM – CPM EXAM QUESTIONS AND ANSWERS
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IREM – CPM EXAM QUESTIONS AND ANSWERS
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IREM – CPM EXAM QUESTIONS AND ANSWERSThe California Hills, a PUD outside of Riverside, Calif., has completed three off our
phases of development. There are currently 65 owned units. The final phase of the
development will build out 25 more units. What type of management would best serve
this community? - answer- This community presents a complex management challenge
that may best be met with full agency management services. If this CID is still under
developer control they may be interested in keeping the financial records/budgets.
A condominium association of detached new home construction in Milwaukee is located
in a former commercial district near downtown that has been the site of a great deal of
condominium conversion activity. This CID has eight units, a parking structure, and a
small recreational facility, which includes a fitness room and pool. What type of
management would best serve this community? - answer- Financial-only management
or self management may work best for this community.
A small apartment building with six units in Washington, D.C., was converted to
condominiums five years ago. The first floor was intended to be leased as office space
but is currently vacant. The building was built in 1948.What type of management would
best serve this community? List the range of circumstances where you think this
community may potentially benefit from the services of a management company. -
answer- While the small size of this condo conversion might be make it feasible for self
management or financial-only management, the age of the community indicates that
some maintenance challenges may be at work. To meet these challenges full service
management may benefit the community.
The Shangri-La is a 200 unit, detached home, planned unit development with attractive
yards and large above-median priced homes. The expansive common areas include a
par-3 and -4 golf course, water park, and game room. What type of management would
best serve this community? List the pros and cons of outside management for this type
of community. - answer- Answers will vary.
Define the role of a member in the association (for example, the unit owner) in the
decisions of the Board of Directors. - answer- The basic principle of a common interest
development is that no one owner can act in isolation from the group. This means for
one that they cannot break the terms of membership set out in the documents of the
CID. Members may be nominated to the Board of Directors. Part of effective relationship
management of the agent/board interaction is to understand that debate within the
community is a natural part of the member/board decision making process.
What are the potential advantages or disadvantages of a high degree of participation
among members of the association for the CID? - answer- The benefits to having highly
active and vocal volunteer participation in the association is that in fostering the belief in
owners that their voice matters helps build strong community "buy in" (participation, or a
sense of "investment"),which in turn will create the best pool of candidates from which
Boards and committees are appointed. The disadvantage to vocal participation is that it
,can bog down the ability of a CID to make decisions if membership contests the
decisions of the Board of Directors.
Explain why common areas are potentially one of the benefits of CID membership -
answer- In residential property the CID allows individual investors to share in the
benefits of common elements such as swimming pools, tennis courts, or landscaped
common areas that an individual owner may not have been able to afford.
Describe the advantages of having a management agreement that spells out the
relationship between the Managing Agent and CID in as detailed a manner as possible.
- answer- The benefit of a detailed management agreement lies in part in that it clarifies
to whom the Managing Agent reports.
What is active listening? - answer- The term active listening describes communication in
which the listener is as active in the process as the speaker. The goal of active listening
is for you to hear and understand other people, and to let them know you've heard and
understood them.
Class-Action Lawsuit against Coca-Cola (2000)In 1999, four past and current African-
American employees of Coca-Cola Company filed a class-action lawsuit in federal court
charging the company with discrimination.The claimants, representing more than 2,200
former and current African-American employees who had held salaried positions since
1985, accused the company of paying African-Americans less, offering them fewer
promotions, and giving them lower performance evaluation scores than Caucasians. In
fact, African-American employees were paid an average of $26,000 a year less than
their white counterparts holding similar jobs.
You be the judge—how would you address the discrepancies between how Caucasian
and African-American employees were treated at Coca-Cola? - answer- The U.S.
District Court in Atlanta approved a $192.5 million agreement to settle the class-action
lawsuit. This provided an average of $38,000 to each of 2,200 current and former
African-American employees. The agreement also established several policies and
procedures to improve Coca-Cola's diversity efforts
Determine whether each interview question below is legal. Circle any question you think
should NOT be asked in an interview.
1. What year were you born?
2. How do you intend to get to work?
3. What were your reasons for leaving your last job?
4. This job requires the ability to lift 30 lbs. Are you able to perform that job function?
5. Can you work evenings and weekends?
6. Have you ever been arrested?
7. What clubs or church do you belong to?
8. Is your last name Spanish or Italian?
9. How would your last boss rate your performance?
10. What was your salary at your last job?
,11. Are you planning to have more children?
12. How would you describe the amount of supervision you had at your last job?
13. Tell me about a time when you had to deal with an irate board member. How did
you deal with the situation?
14. Are you seeing a doctor right now for any problems?
15. What is your reason for applying for this job? - answer- 1. NO, age cannot be asked
in most cases
2. NO, this is not relevant
3. YES, employers can probe for reasons someone left a former employer
4. YES, employers can ask candidates if they can carry out the job responsibilities that
would be required of them
5. YES, employers can ask the candidate's ability to work certain shifts and hours
6. NO, only convictions that pertain to the job can be asked about
7. NO, religion cannot be used in selection
8. NO, last name would identify ethnic group,which cannot be used in selection
9. YES, employers can ask about a candidate's job performance
10. YES, employers can ask what a candidate's last salary was
11. NO, employers cannot ask questions on intention to have children
12. YES,employers can ask questions about candidate's work relationship with
supervisors
13. YES, employers can ask questions about prior work experience or skills
14. NO, only questions about a candidate's physical ability to perform a specific job duty
can be asked
15. YES, employers can ask this question
Develop five "behavioral" interview questions for an on-site manager to ask. - answer-
Examples include:
1. Tell me about a time with you had to deal with an unexpected occurrence or
emergency on the property. What was the situation and how did you handle it?
2. Tell me about a time when you had to deal with a difficult staff member.What was the
situation and how did you handle it?
3. Tell me about a time when you accomplished a task that you were particularly proud
of.10 COM201 Day 1 RM Activity Answers
4. Tell me about a time when you feel you performed poorly on the job.How could you
have performed better? What did you learn from the situation?
5. Tell me about a time when you had to deal with a dissatisfied resident.How did you
handle the situation?
Develop five "job knowledge" interview questions for an on-site manager to ask. -
answer- Examples include:
1. When and how often should catch basins be cleaned?
2. Describe the process for cleaning a swimming pool.
3. Should lawns be watered during the coolest or warmest part of the day?
4. Are longer or shorter grass blades preferable?
5. Describe the risks involved if sidewalks are left un-shoveled.
, What is the difference between disparate treatment and adverse impact? - answer-
Disparate treatment occurs when individuals are treated differently because of their
membership in a protected class. Examples include: a manager who automatically
rejects Latino job applicants, using a different hiring process for woman than for men, or
disciplining African American but not Caucasian workers for violating the same
policy.Adverse impact, which may be less intentional, occurs when the equal application
of an employment standard has an unequal effect on a protected class. For example,
requiring nonessential education for a job may impact a minority group who has been
limited in access to educational opportunities.
What is a BFOQ? - answer- A bona fide occupational qualification is a characteristic
that must be present in all employees for a particular job. For example, a film director is
permitted to consider only females for the part of an actress. In this case, being female
is a BFOQ.
What are the two types of harassment? - answer- Title VII prohibits two types of
harassment: sexual harassment and harassment based on a protected class.
List three types of interview questions. - answer- Three types of interview questions
include: behavioral, job knowledge, and worker requirements.
What is a RJP? - answer- A realistic job preview is part of the entire selection process
and provides the candidate with honest and complete information about the position and
work environment. The purpose of the RJP is to give applicants as much information as
possible so that they can make informed decisions about their suitability for the job. This
means that both favorable and unfavorable information should be shared.
Janet is the Managing Agent of a condominium association. She gets along very well
with the president of her management company, and they have even become good
friends, often socializing outside of work. In her performance appraisal, the president
rates Janet very highly, even though her performance was not as strong as that of some
of the other site managers. What rater error is the president committing? - answer-
Janet's boss is committing a "liking" bias error. Because the boss likes Janet, Janet was
given high ratings on her performance appraisal.
Mark believes that the performance standards at his company are too low. He assigns
lower ratings across the board than other property managers at the company. What
rater error is Mark committing? - answer- Mark is committing a severity error. His
expectations are higher than those of other managers.
Pat is an administrative assistant for Jordan, a property manager supervising Managing
Agents at a CID management company. Pat has been working on compiling financial
reports for a number of properties that Jordan needs by the end of the week. Pat hands
the report to Jordan two days early, and it includes information on three more properties
than Jordan requested. Jordan comments to Pat, "Wow!Thanks Pat!" How could Jordan
have more effectively communicated this praise and appreciation? - answer- Jordan
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