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POSTAL WINDOW EXAM 2024 | QUESTIONS AND ANSWERS 100% ACCURATE.
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POSTAL WINDOW EXAM 2024 | QUESTIONS AND ANSWERS 100% ACCURATE.
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POSTAL WINDOW EXAM 2024 | QUESTIONSAND ANSWERS 100% ACCURATE.
ssda nnsales nnand nnservices nndistribution nnassociate nn- nncorrect nnanswersperforms nnmany nnof
nnthe nnsame nnduties nnof nnan nnSSA; nnhowever, nnthey nnalso nnsupport nnthe nnback nnoffice
nndistribution nnfunctions
lobby nnassistant nn- nncorrect nnanswershelps nncustomers nnidentify nnmailing nnneeds, nnensures
nncustomers nncomplete nnrequired nnforms nnbefore nnthey nnreach nnthe nnwindow, nnand nnanswers
nncustomer nnquestions
LSSA nnlead nnsales nnand nnservices nnassociate nn- nncorrect nnanswersmaintains nna
nncomprehensive nnworking nnknowledge nnof nnregulations nnruling nnpolicy nnand nnprocedures
nnrelating nnto nnall nnphases nnof nnretail nnservices. nnprovides nntechnical nnguidance nnto nnretail
nnemployees nnassigned nnto nnthe nnunit, nninforming nnthem nnof nnchanges nnir nnclarifications nnin
nnpolicies, nnprocedures, nnoperations, nnor nnregulations.
postmaster/ nnManager nn- nncorrect nnanswersbusiness nnleaders nnand nncommunity nnanchors
nnthat nnmake nnlocal nncontacts nnthe nnpostal nnservice nnneeds nnto nnincrease nnits nnshare nnof nnthe
nnshipping nnmarket
SSA nnother nnsales nnand nnservices nnassociates nn- nncorrect nnanswersyour nnteammates. nnyou
nnsupport nneach nnother nnby nnensuring nnthe nncorrect nnprocesses nnare nnfollowed nnand
nncustomers nnneeds nnare nnmet.
supervisors nn- nncorrect nnanswersresponsible nnfor nnensuring nnthat nnemployees nnare
nnproperly nntrained nnand nnwell nninformed.
Types nnof nncommunication nn- nncorrect nnanswersverbal nnand nnnonverbal
SOLAR nn- nncorrect nnanswerspertains nnto nnactively nnattending
S- nnsquarely nnface nnthe nnperson nn
O- nnopen nnyour nnposture
L- nnlean nntowards nnthe nnsender
E- nneye nncontact nn
R- nnrelax nnwhile nnattending
6 nnretail nnmoments nnthat nnmatter nn- nncorrect nnanswers1. nndeliver nnyour nnfirst nnimpression nn
2. nnact nnwith nncourtesy nnand nnurgency nn
3. nnkeeping nnit nnclean
4. nndelivering nnthe nnpride nninside
,5 nntransition nnfrom nnback nnto nnfront
6. nnsolutions nnare nnyour nnspecialty
G.I.S.T. nn- nncorrect nnanswersG. nngreet
I. nnInquire
S. nnsuggest nn
T. nnthank
HAZMAT nnquestion nn- nncorrect nnanswersdoes nnthis nnitem nncontain nnanything nnliquid,
nnfragile, nnperishable nnor nnpotentially nnhazardous nnsuch nnas nnlithium nnbatteries nnor nnperfume
custody nn- nncorrect nnanswerspostal nnservice nnemployees nnoperate nnunder nna nnmandate nnto
nnprotect nnand nnpreserve nnthe nnmail nnplaced nnin nnits nn_________
failing nnto nndeliver nnthe nnmail nn- nncorrect nnanswersa nnviolation nnof nnthe nnsecurity nnand
nnsanctity nnof nnthe nnmail
deliver nna nnfirst nnimpression nn- nncorrect nnanswersthe nnfirst nnopportunity nnfor nna nnSSA nnto
nnstart nnthe nncustomer nnexperience nnon nna nnpositive nnnote
Non-verbal nncommunication nn- nncorrect nnanswersthe nntype nnof nncommunication nnthat nncan
nnenhance nnor nncontradict nnmessages
G.I.S.T. nn- nncorrect nnanswersthe nnapproach nnan nnSSA nncan nnuse nnto nnengage nnour
nncustomers nnand nnensure nntheir nnneeds nnare nnmet
flexibility nntest nn- nncorrect nnanswersfor nna nnmailpiece nnto nnbe nnconsidered nna nnflat-sized
nnmailpiece nnit nnmust nnpass nnthis nntest
instills nncustomer nnconfidence nn- nncorrect nnanswersone nnof nnthe nncore nnresponsibilities nnof
nnthe nnPostal nnservice nnis nnmaintaining nnthe nnsecurity nnand nnsanctity nnof nnthe nnmail nnwhich
nndoes nnwhat nnfor nncustomers?
successful nnsales nntransactions nnoccur nnwhen nnthe nnSSA nn- nncorrect nnanswersmakes nnan
nninformed nnmutual nndecision nnwith nnthe nncustomer nnon nnproducts nnand nnservices
what nnis nnthe nnmost nnpositive nnway nnto nnimpact nncustomer nnperception nnof nnthe nnPost
nnOffice? nn- nncorrect nnanswersprovide nnexcellent nncustomer nnservice
the nnU.S. nnpostal nnservice nnis nnthe nnonly nndelivery nnservice nnthat nnreaches nn- nncorrect
nnanswersevery nnaddress nnin nnthe nnnation
an nnorganized nnwork nnstation nncreates nna nnmore nn________ nnworkplace nn- nncorrect
nnanswersefficient
,how nnan nnSSA nnconducts nnthemselves nnon nnthe nnjob nneffects nnthe nn__________ nn- nncorrect
nnanswersPostal nnbrand
an nnactive nnlistening nntechnique nnused nnto nncreate nna nnsuccessful nntransaction nnis nncalled
nn________ nn- nncorrect nnanswersclarifying
one nnof nnthe nnfirst nnthings nna nncustomer nnnotices nnabout nnan nnSSA nnis nntheir nn- nncorrect
nnanswerspersonal nnappearance
the nnprimary nnlaw nnenforcement nnfor nnthe nnpostal nnservice nnis nnthe nn- nncorrect
nnanswerspostal nninspection nnservice
Priority nnMail nnExpress nn- nncorrect nnanswersclass nnof nnmail nnthat nnoffers nnexpedited nnservice,
nninsurance nncoverage nnup nnto nn$100, nnguaranteed nn1 nnto nn2 nnday nndelivery, nnfree nntracking
nnand nnconfirmation, nnno nnextra nncharge nnfor nnSaturday nndelivery, nnSunday nnand nnholiday
nndelivery nnfor nnan nnextra nnfee
Priority nnMail nnExpress nnmaximum nnweight nn- nncorrect nnanswers70 nnlbs.
Priority nnMail nnExpress nnmaximum nnlength nnand nngirth nn- nncorrect nnanswers108"
extra nnservices nnavailable nnfor nnpriority nnmail nnexpress nn- nncorrect nnanswersreturn nnreceipt,
nnadditional nninsurance, nnc.o.d., nnusps nntrackin nn(no nncharge)
Balloon nnpricing nn- nncorrect nnanswerscharged nnfor nnpackages nnthat nnare nnover nn84"
nncombined nnlength nnand nngirth, nnunder nn20 nnlbs, nnmailed nnto nnzones nn1-4, nnprice nncharged nnis
nn20 nnlb nnrate
dimensional nnweight nn- nncorrect nnanswersdetermined nnby nnmultiplying nn(HxLxW). nnif nnthe
nnresult nnis nn1728 nnor nnmore, nndivide nnthe nnresult nnby nn194. nnif nnirregular nn(odd nnshaped),
nnmultiply nn(HxLxW) nnthen nnmultiply nnthe nnresult nnby. nn785, nnif nnthe nnresult nnis nn1728 nnor
nnmore, nndivide nnby nn194
Shipping nnServices nn- nncorrect nnanswerspriority nnmail nnexpress, nnpriority nnmail, nnfirst nnclass
nnpackage nnservice nnretail, nnretail nnground
Mailing nnServices nn- nncorrect nnanswersfirst nnclass nnmail nn( nnletters nnand nnflats), nnperiodicals,
nnmarketing nnmail, nnmedia nnmail, nnlibrary nnmail, nnextra nnservices
Priority nnMail nn- nncorrect nnanswers1-3 nnday nndelivery. nnIncludes nntracking. nnUp nnto nn$50
nninsurance. nnFlat nnrate, nnregional, nnprepaid nnpricing. nnMax nnweight nn70 nnlbs, nnmax nn108"
nnlength nnplus nngirth. nnPM nnsubject nnto nnBalloon nnpricing nnzones nn1-4, nnDimensional nnpricing
nnzones nn5-8.
, first nnclass nnmail nn- nncorrect nnanswersany nnmailable nnitem nnthat nnweighs nn13 nnounces nnor
nnless nnand nncan nnbe nnsent nnby nnfirst nnclass nnmail. nnsealed nnagainst nninspection. nnDelivery
nnStandard nn1 nnto nn3 nndays. nnforwarding nnfree nnfor nnup nnto nn12 nnmonths.
Every nnDoor nnDirect nnMail nn(eddm) nn- nncorrect nnanswerstargeted nnadvertising nntechniques
nnthat nnallows nncustomers nnto nnmaster nnmarketing nnnow nnAudience nnby nnage nnincome nnor
nnhousehold. nncustomer nnsent nnmail nn5,000 nnor nnfewer nnflat nnsize nnmail nnpieces nnwithin nnan
nnarea nnservice nnby nnsingle nnpost
Library nnMail nnis nnsent nn______. nn- nncorrect nnanswersTo nnand nnfrom nnschools, nnmuseums
nnand nncertain nneligible nninstitutions.
Library nnMail nn- nncorrect nnanswersis nnlimited nnto nnbooks, nnsound nnrecording, nnacademic
nnthesis, nnand nncertain nnother nnitems.
Media nnMail nn- nncorrect nnanswersis nnfor nnmailing nnbooks, nncatalogs, nnsound nnrecordings,
nnvideo nnrecordings, nnand nnmedia nnthat nncan nnbe nnread nnby nna nncomputer. nnItems nnmust
nnweigh nnless nnthan nn70 nnpounds
preferred nnservices nnthat nnusually nnoffer nnthe nncustomer nnthe nnbest nnvalue nnis nn- nncorrect
nnanswersPriority nnMail nnExpress nnand nnPriority nnMail
a nncustomer nnwants nnto nnmail nnyou nnwere nnthen nn5,000 nnflat nnsize nnmail nnpieces nndo
nneveryone nnin nna nnspecific nnarea. nnThe nnsales nnand nnservice nnassociate nnmake nnoffer nnthe
nnservice nn- nncorrect nnanswersEvery nnDoor nnDirect nnMail
first nnclass nnmail nnconsists nnof nngreeting nncards, nnstatements, nnbills, nnand nn- nncorrect
nnanswersbusiness nndocuments
any nnmailable nnitem nnweighing nn_______ nnor nnless nncan nnbe nnsent nnfirst nnclass nnmail nn-
nncorrect nnanswers13 nnoz.
Priority nnMail nnExpress nncustomer nnis nnentitled nnto nna nnrefund nnif nnthe nnitem nnwas? nn- nncorrect
nnanswersdelivered nnto nnthe nnrecipient nnlate
oversized nnpricing nn- nncorrect nnanswersregardless nnof nnweight nnup nnto nn70 nnlb, nnthe nnprice
nnthat nnapplies nnto nnUSPS nnretail nnground nnParcels nnmeasuring nn108 nninches nnbut nnnot nnmore
nnthan nn130 nninches nnin nnCombined nnlength nnand nngirth
the nnmaximum nnlength nnand nngirth nnfor nnpriority nnmail nnis? nn- nncorrect nnanswers108 nninches
what nnservice nndoes nnreturn nnreceipt nnprovide nn- nncorrect nnanswersproof nnof nndelivery nnand
nndelivery nnaddress
what nnservice nndoes nnreturn nnreceipt nnfor nnmerchandise nnprovide nn- nncorrect
nnanswersmailing nnreceipt nnand nnreturn nnreceipt nnmerchandise nnwas nnsent nnand nnreceived
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