Barriers to effective communication (5) 1) Filtering 2) Selective perception 3) Emotional influence 4) Language barrier 5) Language of nursing
Barrier: Selective perception Occurs on *receiver* side as they interpret a message according to their own experiences, interests, values, motivations, and...
NSG 505 Exam 2 Ch 10, 17, 18, 19, 25
Review Questions and Answers
Barriers to effective communication (5) ✅1) Filtering
2) Selective perception
3) Emotional influence
4) Language barrier
5) Language of nursing
Barrier: Selective perception ✅Occurs on *receiver* side as they interpret a message
according to their own experiences, interests, values, motivations, and expectations
→ Nursing care: ask our clients, "what is your understanding of what I said?" and ask
them to repeat it back
Barrier: Filtering ✅Occurs on the *sender* side as they manipulate the
message/information in order to make it more favorable to the receiver
→ The sender tends to say what they believe the receiver wants to hear rather than
providing/saying the entire truth
→ Goal: avoid conflict or elicit a behavior
Barrier: Emotional influence ✅The *receiver's or sender's* emotional state can
influence the delivery or impact of a message for that person
→ Can affect objective reasoning
→ Nursing care: important to assess emotional state
Barrier: Language barrier ✅Type 1: True *language barrier* (i.e., speaks exclusively
Mandarin)
Type 2: *vocabulary barrier* (slang, regional, etc vs literal meaning)
Barrier: Language of nursing (jargon & health literacy) ✅The *vocation-specific
vocabulary*/language of healthcare may be unfamiliar to patients
→ Nursing care: use plain talk, assess learning, use teachback
Health literacy definition ✅"The skills, knowledge, motivation and capacity of a person
to *access, understand, appraise and apply information to make effective decision about
health* and health care and take appropriate action"
Signs of health literacy (5) ✅1) Understand & perform *self-care instructions*, including
complex regimens
2) Plan & carry out healthy *lifestyle changes*
3) Demonstrate *good decision making* wrt health
, 4) Know when and how to *access healthcare*
5) *Spread knowledge* r/t health to their community
Effects of low health literacy (3) ✅1) Less likely to engage in *screenings & prevention*
2) Less likely to manage/*control chronic disease*
3) More likely to experience *poor health outcomes* (including hospitalization & death)
Phases of disaster management (4) ✅1) Prevention and mitigation
2) Preparedness
3) Response
4) Recovery
Host-Agent-Environment model wrt disasters ✅*Host*: those who are harmed by the
disaster
What makes someone variable? → SDOH, health status, mobility, psychological factors
*Agent*: what causes the disaster (ex: hurricane or terrorism)
*Environment*: physical space where the agent causes disaster (ex: Nola or NYC)
→ Affects our preparedness plans (such as fire insurance or earthquake-safe homes in
Cali)
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