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PRM EXAM 1 (2024) LATEST QUESTIONS WITH 100% CORRECT ANSWERS!!
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PRM EXAM 1 (2024) LATEST QUESTIONS WITH 100% CORRECT ANSWERS!!
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PRM EXAM 1 (2024)LATEST QUESTIONS
WITH 100% CORRECT
ANSWERS!!
PRM
Evatee 8/3/24 PRM
,PRM EXAM 1 (2024) LATEST QUESTIONS
WITH 100% CORRECT ANSWERS!!
Most common reason why customers go elsewhere Answer - Employee's
attitude of indifference
Factors that foster company loyalty Answer - 1) Recognition of good work
2) Challenging work
*Functions of management (understand) Answer - 1) Forecast and plan: might
be most critical; can't eliminate chance/uncertainty, but can prepare for it
2) Organize: develop framework; DIVISION OF LABOR; balance authority and
responsibility
3) Command/direct: ordering, supervising, leading, motivating,
*communicating*
4) Coordinate: get everybody and everything working together; manage
conflict
5) Control: see if meeting goals and make adjustments
Importance of entrepreneurship Answer - Someone has to be the one to take
risks to keep the profession moving forward
*Define transactional leadership Answer - Might be called managing more
than leading
Leading transactions to get tasks done
,*Define transformational leadership Answer - Leaders and followers help each
other advance to higher levels of moral and motivation
*Components of transformational leadership Answer - Idealized influence: role
model to followers
Inspirational motivation
Individualized consideration: concerned about followers needs->bring out best
efforts
Intellectual stimulation: challenge people to be innovative/creative
Customer reasons for using a specific pharmacy Answer - Convenience
(location, hours)
Service
What type of pharmacies provides the most customer satisifaction? Answer -
Independent
Predictors of customer satisfaction Answer - Pharmacy-related: courteousness
of staff
Pharmacist-related: filling scripts in timely matter
*Why companies lose customers Answer - 1) Felt ignored
2) Quality problems
3) Competition
4) Lured by friends
5) Moved
6) Decreased
, *"All my life, I always knew I wanted to be somebody. I see now I should've
been more specific." What does this mean?
a. blaming others for difficulties in life
b. saying never took responsibility for her life
c. she had a poorly defined personal mission
d. saying she was never really aware of her problesm Answer - c
*Which is true about managing yourself?
a. to take control of your life, you must stop blaming others for your failures
b. good grades acheived ins chool have long-lasting effect on your success after
graduation
c. Meyers-Briggs test is designed to test the five dimensions of emotional
intelligence
d. knowing what you don't want in life is more important than knowing what
you do Answer - a
*"I want to graduate from pharmacy school in spring 2011 with minimum 3.5
GPA," is example of what?
a. objective
b. mission
c. goal
d. vision Answer - a
*Which of the following describes condition in which individuals hold
powerless view of themselves within the world?
a. blameosis
b. victimitis
c. helpless-tosis
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