Exam (elaborations)
Health stream Customer Service (PA) Questions With 100% Correct Answers
- Course
- Institution
Health stream Customer Service (PA) Questions With 100% Correct Answers
[Show more]
Content preview
Health stream Customer Service (PA).pdf file:///C:/Users/HP/Desktop/eewwww/Health%20stream%20CustomHealth stream Customer Service (PA)
1. A customer continues to seek services at your facility for a while. However, she switches
to a new facility when it opens up a few miles closer to her house. This customer was most
likely
ANS Satisfied with the customer service at your facility
2. Which of the following is not covered on the HCAHPS survey?
ANS clinical outcome
3. Which of the following is most likely to delight a customer?
1 of 5 8/2/2024, 4:23
,Health stream Customer Service (PA).pdf file:///C:/Users/HP/Desktop/eewwww/Health%20stream%20Custom
ANS Meeting the customer's needs and exceeding expectations
4. When listening actively, paraphrase to show the customer that you
ANS Under- stand what he or she has said
5. Which of the following statements is true?
ANS Keeping loyal customers is less expensive than finding new customers.
6. Which of the following customers usually remain(s) loyal?
ANS Delighted cus- tomer
7. When listening actively, empathize to show the customer that you
ANS Care about his or her concerns
2 of 5 8/2/2024, 4:23
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TIPSCORE. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now