CPHQ Exam 1 Questions with Revised Answers
Nominal group technique - Answer-A group decision-making process fo generating a large number of ideas in which each member works by himself or herself. Used when members are new to each other or a controversial topic.
Delphi method - Answer-A proces...
CPHQ Exam 1 Questions
with Revised Answers
Nominal group technique - Answer-A group decision-making process fo generating a
large number of ideas in which each member works by himself or herself. Used when
members are new to each other or a controversial topic.
Delphi method - Answer-A process used when team members are not in the same
location. After each step in the process data are sent to one person who compiles the
data and sends out for the next round for participants to rate various ideas until there is
consensus.
Activity network diagram - Answer-Also called the arrow diagram. It is used to depict a
sequence of events through arrows which represent activities connecting nodes which
represent a start and finish of activities.
Process Decision Program Charts (PDPC) - Answer-A tool used to understand a goal in
relation to the steps for getting to the goal. It attempts to identify potential deviations
from the desired process, allowing the team to anticipate and prevent the deviation.
A tool which can be displayed in a graphic format combining a tree diagram and a flow
chart or as an outline format. - Answer-Process decision program chart
Run chart - Answer-Tool for tracking results over a period of time
Statistical Process Control (SPC) - Answer-The use of random sampling and tools such
as control charts to monitor the production process
Control chart - Answer-Run charts to which control limits have been added above and
below the center line (mean).
What is determined by adding and subtracting three standard deviations to or from the
mean? - Answer-Upper control limit (UCL) and lower control limit (LCL)
Assuming a ____________________ distribution and no special _______________,
_______% of data points fall between the UCL and the LCL. - Answer-Normal,
variation, 99
What are the two types of variation? - Answer-Common-cause and special-cause
Common cause variation - Answer-______ _________ variation: stable, predictable,
and in statistical control
, Special Cause Variation - Answer-Unexpected variation in performance that results
from a non-random event.
Six Sigma Improvement Model - Answer-Define, Measure, Analyze, Improve, Control
Six Sigma - Answer-A business process for improving quality, reducing costs, and
increasing customer satisfaction and a process whereby firms work to limit product
defects to 3.4 per million or fewer
LEAN approach (quality improvement technique) - Answer-Focused on what's valuable
to customers, pt, payers, providers, regulatory bodies with an emphasis on investigating
new ways to get things done and making changes in a short period of time.
Reengineering - Answer-Redesigning a company's processes to make them more
efficient. A focus on cross-functional capabilities led to the dissolution of departmental
silos. Often became associated with downsizing and layoffs and employee morale
declined and productivity suffered.
Rapid cycle improvement (RCI) - Answer-An improvement model that makes repeated
incremental improvements to optimize performance
Breakthrough Series - Answer-A collaborative approach to QPI developed by the IHI to
bring about rapid cycle improvements. Collaborations allow organizations to learn from
each other's successes and failures. Incorporates the PDSA cycles and the concept of
spread.
Patient safety approach six key areas - Answer-structure, environment,
equipment/technologies, processes, people, and leadership/culture
Patient-centered care - Answer-"Nothing about me without me" best describes the
concept of patient-centered care. Care that is respectful of and responsive to individual
patient preferences, needs, and values.
TeamSTEPPS stands for - Answer-Team Strategies and Tools to Enhance
Performance and Patient Safety
TeamSTEPPS (an AHRQ strategy to promote patient safety) - Answer-A teamwork
system designed to increase patient safety developed by the DoD and AHRQ
TeamSTEPPS - Answer-Designed to improve communication and teamwork skills
among healthcare professionals.
IOM Imperatives, Priorities and Competencies - Answer-Patient safety and harm,
changing the healthcare delivery system, and policy and healthcare quality
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