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SC LVL 1 (2024) QUESTIONS & ANSWERS SOLVED 100% CORRECT!!
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SC LVL 1 (2024) QUESTIONS & ANSWERS SOLVED 100% CORRECT!!
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SC LVL 1 (2024)QUESTIONS &
ANSWERS SOLVED
100% CORRECT!!
SC LVL 1
Evatee 8/3/24 SC LVL 1
,SC LVL 1 (2024) QUESTIONS & ANSWERS
SOLVED 100% CORRECT!!
How many hallmarks of success did salesforce have Answer - 5
We're no longer in the 'Age of the Customer', we're now in the 'Age of the
______________'. Answer - Subscriber
A robust Customer Success strategy is a ______________. Answer - Critical
Success Factor
In the subscription economy, what percentage of lifetime revenues are typically
captured at the initial sale? Answer - 5-30%
According to Geoffrey Moore, over the last decade we've shifted from the
Product Era to the ________ Era. Answer - Service
To succeed in the Subscription Economy, companies need to focus on retaining
and growing customers, as much, if not more, than acquiring them in the first
place. Answer - True
Increased customer engagement enables organizations to better understand
customer needs. Answer - True
, Most SaaS companies achieve payback on the initial cost of acquisition in which
year of the customer lifetime? Answer - Year 2
The discipline of Customer Success is about helping your customer to
____________. Answer - achieve their definition of success by using your
product (or service).
What is the third step of the value delivery process - a step that is often
forgotten? Answer - Value Demonstration
Successful customers will... Answer - Stay with you for longer, Spend more
money with you over time, Tell others about you
Complete this quote.
"Success is never owned, it is __________." Answer - Rented
The most successful companies align all departments around the customer
journey, making Customer Success part of the organizational DNA. Answer -
True
Accurate expectation-setting is a core pre-requisite for delivering customer
success. Answer - True
In the road trip analogy discussed in this module, in which the customer is the
driver and the car is the product, what role does the Customer Success
Manager play? Answer - Navigator
The Customer __________________ Score provides you with a snapshot of
how the customer is progressing on their journey to success. Answer - Health
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