Greeted and Seated Guest Expectations - - Friendly face and a smile
- Quick service
- Accommodations met
Greeted and Seated Pain Points - - Unattentive hostess
- Long wait time
- Rude or aggressive behavior/language
- Dirty tables/floors
Meet Server and Order Drinks Guest Expectations - - Smile
- Speaking clearly
- Recommend drinks/special items
- Thank them for coming in and give them your NAME
Meet Server and Order Drinks Pain Points - - No eye-contact
- Speaking too fast
- Poor attitude
- Dirty Aprons
Server Takes Order Guest Expectations - - Understanding their order
- Writing the order correctly
- Making suggestions to improve order
- Recite their order to make sure it is correct
Server Takes Order Pain Points - - Not having items on the menu
- Not listening/not paying attention
,- Taking too long to take the order
Wait for Food Guest Expectations - - Short wait time
- Appetizers out before entrees
- Hot and fresh food
Wait for Food Pain Points - - Food taking too long to arrive
- Food sat too long in expo window
- Drinks are gone before food arrives
Attentive Service (Receiving app, entree, and dessert) G.E. - - Orders were given to the correct customer
- Food is exactly how they would like to order
- Food is hot and fresh
Attentive Service P.P. - - Cold food
- Wrong order
- Not refilling drinks
- Forgetting to put the appetizer in before the food order
Side Order of Bacon
- What kind of plate?
- How many pieces? - UNDERLINER PLATE
Side of 2 or 4 pieces
Side order of Crispy Breakfast Potatoes
- What kind of plate?
- Is it seasoned? - UNDERLINER PLATE
, 3 shakes of SOP seasoning (SO YES)
Side order of French Fries
- What kind of plate?
- Is it seasoned? - UNDERLINER PLATE
3 shakes of SOP seasoning (SO YES)
Side order of Broccoli
- What kind of plate?
- What is on them? - UNDERLINER PLATE
Garlic butter
Ham Steak Side order
- What kind of plate?
- How many? - Underliner plate
1 slice
Hash Browns side order
- How can you order it?
- What kind of plate?
- What can you add to it? - Regular or Crispy
Underliner plate
Can have cheese (guest's choice)
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