A characteristic that can be used to guide the design of service systems: - ️️Services cannot be inventoried
A mathematical expression that relates inventory, throughput, and flow time: - ️️Little's Law
A physical inventory taking technique in which inventory is counted on a frequent basi...
A characteristic that can be used to guide the design of service systems: - ✔ ✔ Services cannot be
inventoried
A mathematical expression that relates inventory, throughput, and flow time: - ✔ ✔ Little's Law
A physical inventory taking technique in which inventory is counted on a frequent basis rather than once
or twice a year: - ✔ ✔ Cycle Counting
A probability distribution often associated with interarrival times: - ✔ ✔ Exponential distribution
A process structure designed to make discrete parts. Parts are moved through a set of specially designed
workstations at a controlled rate: - ✔ ✔ Assembly Line
A production environment where pre-assembled components, subassemblies, and modules are put
together in response to a specific customer order: - ✔ ✔ Assemble-to-order
A production environment where the customer is served on-demand from finished goods inventory. - ✔
✔ Make-to-stock
A production environment where the product is built directly from raw materials and components in
response to a specific customer order: - ✔ ✔ Make-to-order
According to Little's Law, which of the following can be used to estimate work-in-process inventory: - ✔
✔ Throughput times flow time
After determining the significance of the model (using the ANOVA table), the next step is: - ✔ ✔
Evaluate R-square
An area where simple items that are similar in processing requirements are produced: - ✔ ✔
Manufacturing cell
An inventory control model that specifies inventory is ordered at the end of a predetermined time
period: - ✔ ✔ Fixed-Time Period Model
An inventory control model where the amount requisitioned is fixed and the actual ordering is triggered
by the inventory dropping to a specified level: - ✔ ✔ Fixed Order Quantity
An often automated process that converts raw materials into a finished product in one contiguous
process: - ✔ ✔ Continuous process
, As you make the value of alpha smaller, you can avoid one kind of problem. However, another kind of
problem will become more likely. Pick the right pair of problems, and in the right sequence (which gets
better, which gets worse): - ✔ ✔ False positive; false negative
Can you add, subtract, multiply and divide standard deviations? - ✔ ✔ No
Consists of three major components: (1) the source population and the way customers arrive at the
system, (2) the serving systems, and (3) how customers exit the system: - ✔ ✔ Queuing system
From the slides, regarding Poka-Yokes, which one is not one of the three T's: tangible features,
treatment, time or task: - ✔ ✔ Time
Generally speaking, the "skew" in the distribution is usually thought to be because of the presence of: -
✔ ✔ Outliers
Here the firm works with the customer to design the product, which is then made from purchased
materials, parts and components: - ✔ ✔ Engineer-to-order
How much of a normal distribution is between values located at one standard deviation above and one
standard deviation below the mean? - ✔ ✔ 68%
In certain data sets, notably economic income, the distribution is said to be "skewed." In this kind of
distribution, the best measure of central tendency is the: - ✔ ✔ Median
In the service-system design matrix, a mail contact service encounter is expected to have what: - ✔ ✔
Low sales opportunity
Inventory that involves a one-time purchase of an item, such as T-shirts for a one-time sporting event: -
✔ ✔ Single Period Model
Often referred to as a job shop, a process structure suited for low-volume production of a great variety
of nonstandard products. Workcenters sometimes are referred to as departments and are focused on a
particular type of operation: - ✔ ✔ Workcenter
Points within the supply chain where inventory is positioned to allow processes or entities in the supply
chain to operate independently: - ✔ ✔ Decoupling points
Probability distribution often used to describe the number of arrivals during a given time period: - ✔
✔ Poisson distribution
Procedures that prevent mistakes from becoming defects: - ✔ ✔ Poka-yokes
Regarding linear regression, the differences between the values predicted by the regression equation
and the actual values in the data set are called? - ✔ ✔ Residuals
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