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MAN 320F Exam 1 with correct Answer
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MAN 320F Exam 1 with correct Answer
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MAN 320F Exam 1 with correct AnswerOrganization
a group of people who work together to achieve some specific purpose
What are the 4 management functions?
1. Planning: setting goals and deciding how to achieve them
2. Organizing: arranging tasks and ppl to accomplish goal
3. Leading: motivating and influencing ppl to complete tasks
4. Controlling: monitoring performance, comparing it to goals and taking action
(POLC)
High performance work practices
all focus on enhancing employees ability, motivation, and opportunity to improve overall workplace performamce
Teams with one smart person outperform teams where everyone is average in intelligence. T/F
False
The best way to help people reach their goal is to tell them to do their best. T/F
false people need feedback
If you pay people to do a task they routinely enjoy, they'll do it more often in the future. T/F
false they will do it less
7 challenges to being an exceptional manager
1. Managing for competitive advantage
2. Managing for diversity
3. Managing for globalization
4. Managing for technology advances
5. Managing for ethical standards
6. Managing for sustainability
7. Managing for happiness and life goals
Competitive advantage
the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them
Organizational behavior
the systematic study of the actions and attitudes that people exhibit within organizations
How to improve an organizations effectiveness?
look at individual behavior, org dynamics, group and team dynamics, and how they all connect
What is the meaning of life according to the lecture? money
What are the few absolutes in business?
it always takes longer and it always costs more
What do managers do?
ensure goals and objectives are achieved through planning, organizing, leading, and controlling. As well as making decisions and allocating resources
What is the difference between a successful manager and an effective manager? (not mutually exclusive always)
effective manager: "gets the job done"
successful manager: gets promoted and mostly network in their time
~it's not always what you know it's who you know
Working 50+ hours a week is okay. T/F
false!
Determinants of employee performance
-productivity (how much work is done)
-absenteeism (rate they don't show up)
-turnover (rate employees leave)
What are the goals of organizational behavior?
explain, predict, influence, and control
What are some organizational challenges?
-typical employee is getting older
-world is flat (competitively)
-loyalty between employees
-employees being fired
-globalization
What do leaders want?
-character
-benevolence
-boldness
-dependability
-diligence
-discernment
-endurance
-enthusiasm
-flexibility
Key variables that affect individual behavior?
-values
-attitudes
-personality
-perception
-learning
-ability
-motivation
Personality
-a relatively stable set of characteristics that influence an individual's behavior
-how people react and interact with people
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