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MAN 320F Exam 1 supp2 Questions and Answers
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MAN 320F Exam 1 supp2 Questions and Answers
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MAN 320F Exam 1 supp2 Questions and AnswersOrganizational Behavior - Answer -The systematic study of the actions and attitude that people exhibit within organization
Goals of Organizational Behavior - Answer -Explain Predict Influence/Control Ideally looking to make people more productive in order to make more profits. Increased Satisfaction ⇒ Increased Performance ⇒ Increased Profits
What do managers do? - Answer -Ensure that the organization achieves its goals and objectives
Successful manager - Answer -Gets the promotions, moves up the corporate ladder.
"It's not necessarily what you know, but who you know"
Extrovert
Effective Manager - Answer -Spends most of their time communicating to the people that report to them, as well as the people they report to.
American's don't get enough vacation time? - Answer -True
Employees that have had more time to recharge perform better at work
Working 50 hours or more a week is okay? - Answer -False
Working more than 50 hours leads to many psychological and physical problems. It's not about working harder, it's about working smarter.
Determinants of Employee Performance - Answer -Productivity, Absenteeism, Turnover
Productivity - Answer -How much work gets done in allotted amount of time. What is the input vs. the output.
Absenteeism - Answer -The percentage of employees that are absent from work on a daily basis
Turnover - Answer -Measures the rate of how many employees leave the corporation Job Satisfaction - Answer -A collection of feelings that an individual holds towards his or
her job.
Satisfaction can be achieve by making the customers happy, which makes the employees happy which in turn makes the shareholders happy.....thus increasing productivity. A lack of satisfaction can cause an increase in absenteeism and turnover.
What causes Job satisfaction? - Answer -• The work itself • Pay (to a certain level)
• Advancement opportunities
• Supportive Supervisors • Supportive co-workers
• An individual's own personality
High Job Satisfaction Leads To: - Answer -• Decreased Turnover
• Decreased absenteeism • Decreased deviant behavior • Increased customer satisfaction • Increased productivity • INCREASED PROFITS
An irreversible trend - Answer -The typical employee is getting older
What do leaders wants in their people? - Answer -• Character What we do when nobody is looking! • Benevolence vs. Selfishness Giving to others' basic needs without having as my motive personal reward
• Boldness vs. Fear Confidence to say or do what is true, right, and just
• Dependability vs. Inconsistency Fulfilling what I consented to do , even if it means unexpected sacrifice
• Diligence vs. Laziness Investing all my time
• Endurance vs. Despair The inward strength to withstand stress and do my best • Enthusiasm vs. Apathy Expressing joy in each task as I give my best effort • Flexibility vs. Stubbornness Willingness to change plans or ideas without getting upset
• Honor vs. Disrespect Respecting others because of their worth as human beings
• Loyalty vs. Unfaithfulness Using difficult times to demonstrate my commitment to those I serve
• Wisdom vs. Foolishness Making practical applications of truth in daily decisions
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