911 Dispatch Exam Questions And Answers. Verified And Updated.
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911 Dispatcher
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911 Dispatcher
911 Dispatch Exam Questions And Answers.
Verified And Updated.
Define the term PSAP - answerPublic safety abswering point
Define ethics - answerIt involves an individuals personal, profession and organization rules
of conduct. It includes opinions and feelings about manners and behaviors.
List...
EXAM STUDY MATERIALS July 25, 2024 1:06 PM 911 D ispatch Exam Questions And Answers. Verified And Updated. Define the term PSAP - answer✔✔Public safety abswering point Define ethics - answer✔✔It involves an individuals personal, profession and organization rules of conduct. It includes opinions and feelings about manners and behaviors. List the three primary disciplines of public safety - answer✔✔Law enforcement, fire se rvice, emergency medical service communication What does a chain of command define - answer✔✔The relationships between frontline telecommunicators, supervisers and managers Explain the difference between a policy and procedure - answer✔✔Policy is a guide t o thinking, procedure is a guide to action Define vital services - answer✔✔To provide assistance or referral between the public and public safety Define mutual aid - answer✔✔A process of supplying supplemental personal equipment or other recourses to an in cident to assist agencies that may be in danger or becoming overwhelmed in their response List the vital services that a public safety communication system provides - answer✔✔Facilitate communication with the public, between members of the same agency, bet ween public safety agencies and between support service entities List and describe the six components of the communication cycle - answer✔✔The sender, receiver, message, medium, context and feed back Define active listening - answer✔✔Active listening invol ves demonstrating an interest and understanding in what is being said through staying focused, asking questions and listening for the main point Define open -ended questions and give and example - answer✔✔Open -ended questions aren't questions that can not b e answered "yes" or "no" requiring the sender to provide more info. Example: "what's your name?" "How are you" Define paraphrasing - answer✔✔Paraphrasing is a brief rephrase of info provided by the sender EXAM STUDY MATERIALS July 25, 2024 1:06 PM Define reflecting feelings and give and example - answer✔✔ Reflecting feelings is repeating in a short, declarative statement the emotions of the feelings that the sender is communicating - answer✔✔ Explain the difference between an observation and an inference - answer✔✔Observations are what we see, hear and also what we think. inferences are drawn from our observations Describe the purpose of a PSAP's QA/QI Program - answer✔✔To ensure procedures and policies List 3 caller expectations - answer✔✔Be friendly, fast and be responsive Define non -verbal attendi ng - answer✔✔Listening while making eye contact Explain why it is important that telecommunicators use clear speech and proper diction - answer✔✔TI ensure that your message is understood What is one form of advice a telecommunicator never gives - answer✔✔Legal advice Telecommunicators should make a practice of recording _ as they are _ and never leave details to _ - answer✔✔Facts, received, memory An accurate description of _ is a critical factor in the decision -making process of response units. List at lea st three general classifications - answer✔✔Weapons, Long guns, sharp objects, blunt objects Always verify the _ prior to terminating the call to ensure that you have the correct info - answer✔✔Location One technique often successfully in calming a highly e motional caller is _. Define this technique - answer✔✔Persistent repetition, requires that the request be requested each time in the same way The acronym_ is recommended to assist telecommunicators in remembering to obtain and relay all descriptive info pe rtaining to vehicles. List each letter and meaning - answer✔✔CYMBALS, color, year, model, body, additional info, license number, state What provides questions for telecommunicators to use for obtaining pertinent info, analyzing incidents and determining re sponse levels - answer✔✔Guide cards Explain call process - answer✔✔Answering the phone, handling the situation, and gathering info Summarize the suggestions fo handling calls involving a person with mental health issues - answer✔✔Focus on the details be em pathetic, be firm/polite
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