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2024 Wellcare ACT Mastery Exam
1. 1
2. All of these
3. False
4. True
5. True
6. Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
7. False
Enrollment applications must
be received by Wellcare no lat-
er than calendar day(s)
following receipt from the ben-
eficiary....
2024 Wellcare ACT Mastery Exam 1. 1 2. All of these 3. False 4. True 5. True 6. Complaint Tracking Module (CTM) Grievance Secret Shop Finding 7. False Enrollment applications must be received by Wellcare no lat- er than calendar day(s) following receipt from the ben- eficiary. Which elements are available as part of Wellcare's Sales Support model? Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D plan premiums Prior to completing the en - rollment form, broker/agents should always confirm the beneficiary's primary care provider (PCP) and/or special - ists At the end of this course, there will be a Mastery Exam. Agents must achieve a pass - ing score of 85% or higher to successfully complete this course Brokers/Agents may be inves - tigated after being suspect - ed of noncompliant activity re- ported through a A broker/agent who has never had any verbal warnings can - not be issued a Corrective Ac- tion Plan. 8. False 2024 Wellcare ACT Mastery Exam 9. 10. 11. 12. 13. True False All of these Included in any marketing materials, in - cluding print materials and television ad- vertisements developed, used, or distrib - uted by the TPMO. Verbally conveyed within the first minute of a sales call. Prominently displayed on TPMO websites (regardless of content). Electronically conveyed when communi - cating with a beneficiary through email, online chat, or other electronic means of communication (regardless of content). All of these Wellcare does not need to be informed of all marketing/sales events at which plans or mate - rials will be presented or dis - tributed (formaland informal). Marketing benefits in a service area where those benefits are not available is prohibited and considered misleading unless that is unavoidable because of local/regional or media use. CustomPoint sales material order dates will be posted on Wellcare.com The online Centene Work - bench self-service portal en- ables you to The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one MA plan provider. The dis- claimer must be: Brokers/Agents can access the following resources under
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