NURS 3802 PFCC (10/9) EXAM 3; Questions
and Answers 100% Correct
what is the patient experience? Correct answer--the sum of all interactions, shaped by an
organization's culture, that influence patient perceptions across the continuum of care
-Much broader concept than satisfaction and "makin...
NURS 3802 PFCC (10/9) EXAM 3 ; Questions and Answers 100% Correct what is the patient experience? Correct answer --the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care -Much broader concept than satisfaction and "making people happy" -Patients assess providers and organizations not only on clinical outcomes, but also on quality, and compassionate, patient -centered care -Patient experience linked to patient and employee engagement true or false: patients can have a positive outcome but a negative experience and patients can have a negative outcome and a positive experience Correct answer -true how we serve directly impacts _________ Correct answer -experience what is service satisfaction? Correct answer -it is the difference between how one expects to be treated and how one perceives he or she was treated what is perception? Correct answer -the way that you think about something or the impression you have of it
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