ABQUARP Questions with complete solution how is quality defined? - correct answer no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - correct answer examine the process to delivery of care, the outc...
ABQUARP
ABQUARP
2024/2025 how is quality defined? - correct answer ✔no errors, degree of excellence, do the right thing and do it well. Meeting customers expectations, exceed expectations.
What is quality mgmt.? - correct answer ✔examine the process to delivery of
care, the outcomes measured
plan-do-check-act - correct answer ✔Walter Shewhart
Edward Deming - correct answer ✔introduced statistical process to improve quality
He recognized importance of having accurate and meaningful infor to improve
quality
Demings 7 deadly diseases - correct answer ✔lack of consistency, emphasis
on short term profits, eval of performanmce,job hopping, excessive medical cost, excessive liability
Joseph Juran - correct answer ✔introduced Total Quality Control
Philip Crosby - correct answer ✔He added financial consequences to quality performance
Savings are generated by "doing things right the first time"
Quality Mangt. QM - correct answer ✔approaches to imporving quality
emphasis on preventing errors, empowerment of employees, improve performance, focus on supplier relationships Quality Assurance - correct answer ✔addresses negative outcomes ( sentinel events). Hx punishment of peers
Quality Improvement - correct answer ✔improving on outcomes that are consider satisfactory, get better.
Typically focus on process and systems, no individuals
Continuous Quality Improvement - correct answer ✔uses a systematic process, enhance performance. Looks at processes, not individual. ( ex laparoscopy, less hospt stay)
Total quality management - correct answer ✔uses QA, QI, CQM and focuses
on customer desire
Sentinel Event - correct answer ✔unexpected death, unrelated loss of function, IP suicide, infant abduction, transfusion rxn, wrong site surgery
Root Cause Analysis - correct answer ✔Analyzing a sentinel event, must assess the culture.
Credentialing - correct answer ✔Key part of QM.Make sure the right person ,
right knowledge in the right position
Risk Mgt. - correct answer ✔Focus on monetary loss by eliminating negative outcomes. Includes insurance, pt satisfaction and legal issues.. Improve documentation. Medical records analysis is very helpful
Ultimate responsibility is the governing body of the hospital.
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