Exam (elaborations)
CMN 003V Midterm 1 _ Lecture 2 - 10 Questions and answers.
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CMN 003V Midterm 1 _ Lecture 2 - 10 Questions and answers.
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CMN003V
Midterm
1
:
Lecture
2
-
10
Define
conflict
-
correct
answer-exists
when
1
person
has
a
need
of
another
+
that
need
is
not
being
met
For
the
content
of
a
resume
or
cover
letter,
explain
the
S.T.A.R.
acronym.
-
correct
answer-S
=
situation
T
=
tasks
A
=
actions
R
=
results
How
do
vocalizations
include
back-channel
cues?
-
correct
answer-signal
whether
we
want
to
talk
or
want
others
to
talk
How
do
vocalizations
include
cues?
-
correct
answer-give
info
about
physical
/
emotional
state
How
may
nonverbal
communication
communicate
status?
-
correct
answer-size
of
office,
where
s.o.
sits
during
a
mtg,
etc.
How
to
interview
for
success?
-
correct
answer-first
impressions
:
pay
attention
to
body
language,
be
professional
+
courteous
:
be
professional
even
before
interview,
repeat
their
name,
20
section
decision
professional
image
:
neat
"adult"
hairstyle,
conservative
business
suit
(formal),
business
casual
attire
(less
formal),
limited
jewelry
(men
especially),
no
visible
tattoos
/
piercings
(mostly),
clean,
turn
off
phone
before
you
arrive
:
prepare
:
documentation,
cell
phone
off,
travel
:
know
location,
plan
route,
set
travel
time
(avoid
drinking
/
chewing
gum)
question
+
answer
:
let
them
lead
:
don't
answer
until
they
finished,
listen,
discriminatory
questions
(they
can't
ask
about
family,
medical,
etc.)
what
to
ask
:
demonstrate
interest
:
ask
3
-
4
meaningful
q's,
could
you
have
looked
that
up?,
you
don't
have
the
job
yet
the
close
:
graceful
exit,
salary
discussion,
keep
notes
Is
hearing
the
same
as
listening?
-
correct
answer-No
Hearing
:
physiological
fxn
of
receiving
sound
Listening
:
fxn
of
receiving
verbal
+
nonverbal
msgs
-->
then
determining
meaning What
advantages
do
better
listeners
have?
-
correct
answer-hold
higher
level
positions
+
are
promoted
more
often
What
are
6
components
of
problem
solving?
-
correct
answer-identify
:
establish
clear
problem
that
group
agrees
to
tackle
+
necessary
for
focused
decision-making
process
analyze
:
determine
problem's
scope
+
related
factors
generate
solutions
:
brainstorm
+
define
criteria
for
future
solutions
evaluate
options
:
choose
or
weight
pros
+
cons
implement
:
put
into
action
assess
:
evaluate
for
effectiveness
to
determine
next
steps
What
are
7
body
language
tips
to
impress
at
your
next
interview?
-
correct
answer-adopt
an
engaged
posture
:
body
open,
lean
forward
from
the
waist
appear
calm
+
relaxed
:
slow
breathing
use
the
right
hand
gestures
:
steady,
palm
upwards,
only
to
emphasize
point,
touching
heart,
steepling,
clasping
your
hands
mirror
the
interviewer
:
hand
mvmt,
speech,
vocab,
jargon,
rate/volume
get
your
eye
contact
right
:
look
at
right
/
left
eye,
focus
on
speaker
avoid
lying
signals
:
avoid
touching
face
give
the
perfect
handshake
:
initiate,
match
grip,
apply
2
sec.
rule,
smile,
repeat
name
What
are
adaptor
kinesics?
-
correct
answer-habitual
mvmt,
satisfy
physical
or
psychological
need,
reduce
discomfort
(rubbing
eyes)
What
are
affect
display
kinesics?
-
correct
answer-convey
feelings,
moods,
+
reactions
(hit
table
when
mad)
What
are
attributions?
-
correct
answer-use
personal
characteristics
to
try
to
explain
behavior
What
are
characteristics
of
gender
and
language?
What
are
men
and
women
known
for?
-
correct
answer-Men
:
control
+
hierarchy,
interrupts
more
Women
:
communicate,
intensifies,
qualifiers,
tag
questions,
indirect
What
are
chronemics?
-
correct
answer-our
reaction
to
time
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