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Mortuary Management quizzes Final with correct answers
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Mortuary Management quizzes Final with correct answers
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Mortuary Management quizzes Final withcorrect answers
Which of the follow pieces of information should be provided on the First Call sheet? - Answer Deceased's Age
Name of the deceased
Name and relationship of the caller
Imminent - Answer A death is expected to occur very soon
Pre-need - Answer A death has not occurred, but there are plans for the death to occur
At-need - Answer A death has occurred recently
Price Shopper - Answer A death may or may not have occurred and the family is making calls comparing pricing
Which of the following begins the funeral process? - Answer The First call sheet
Tone of Speech - Answer Sets the mood of the conversation-We should be engaged and responsive
Diction - Answer Professional pronunciation
Clearly pronounced speech - Answer Should speak slower than a normal conversation
The Initial Notification of Death - Answer The first contact a funeral establishment receives regarding a
death.
The acronym NOK stands for: - Answer Next of Kin
Which of the following would be an appropriate way to answer the telephone at a funeral home? - Answer "Hello and Thank-you for calling XYZ Funeral Home. My name is Tina. How may I be of assistance to you?" Death Blind - Answer Becoming immune to the needs and emotions of the families that we come in contact with.
Transactional - Answer The Business of Business-gathering the information that is needed
Relational - Answer Establishing a trusting relationship with families.
The First Call - Answer This is the first notification that someone has died.
Where would a funeral director capture the information learned during the initial notification of death? - Answer The First Call Sheet
Cot - Answer This is a portable stretcher used by ambulances and funeral homes to move the injured and the deceased.
A funeral ceremony that takes into consideration present mores and traditions is called: - Answer Adaptive Rites
Which of the following is conducted without the presence of a body? - Answer Memorial Service
A deceased veteran needs the following document in order to access burial benefits such as a U.S. Flag and a V.A. Marker - Answer DD214
Where would a funeral director capture the wishes of a the family or friends of the deceased while making arrangements? - Answer The Arrangement form
Aftercare - Answer those appropriate and helpful acts of counseling, personal and/or written contact that come after the funeral.
At need - Answer when a death has occurred
Burial-Transit Permit - Answer a legal document, issued by a governmental agency, authorizing transportation and/or disposition of a dead human body.
Visitation - Answer time set aside for friends and relatives to paynrespect for the deceased prior to the funeral service.
A visit by a funeral director upon completion of a funeral rite is considered to be what type of service? - Answer After Care
Cot - Answer a portable stretcher commonly employed in a transfer vehicle for the moving of the deceased. Cryonics - Answer the freezing and storing of human remains for possible restoration of life in the
future.
Death Certificate - Answer a legal document containing vital statistics, disposition, and final medical information pertaining to the deceased.
Department of Veterans Affairs or VA - Answer a federal agency that administers benefits provided
for veterans of the armed forces.
The process of holding the remains of a deceased person in an above ground vault or crypt is called what? - Answer Entombment
Home funeral - Answer one that takes place within the residence of the deceased as was commonly done in the United States until the mid-20th century.
Humanistic funeral - Answer a funeral rite that is in essence devoid of religious connotation.
National cemetery - Answer cemetery created and maintained under an act of Congress
for burial of veterans of military service and their eligible family members.
Natural organic reduction - Answer the contained, accelerated decomposition of human remains.
Which of the following is the first thing a funeral director needs to know regarding the body of a deceased person held at a healthcare facility (Hospital or skilled nursing facility)? - Answer Signed release form for the body
Adaptive funeral rite - Answer funeral rite that is adjusted to the needs and wants of those directly involved.
Alkaline hydrolysis - Answer a process that uses water, alkaline chemicals, heat and sometimes pressure and agitation, to accelerate natural decomposition, leaving bone fragments.
Arrangement conference - Answer the meeting between the funeral practitioner and the client family during which funeral arrangements are discussed, and may refer to pre-
need or at-need situations.
Interment - Answer the act of placing the dead human body in the ground.
How does delegating funeral arrangements to a funeral director help the family of the bereaved? - Answer It provides mourners with the time to come to terms with their emotions.
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