The course of culinary history was changed by the French Revolution particularly due to __ and ___ -
The serving of restoratives by M. Boulanger at his all-night tavern; the emigration of royal chefs to
the US and other parts of the world
Most diners today expect to be able to pick and choose in...
The course of culinary history was changed by the French Revolution particularly due to __ and ___ -
✔✔The serving of restoratives by M. Boulanger at his all-night tavern; the emigration of royal chefs to
the US and other parts of the world
Most diners today expect to be able to pick and choose individual menu items when going out to eat,
but that wasn't always the case. What 19th century innovation formed the foundation for the a la carte
menu we know today? - ✔✔The introduction of the Grand cuisine, a list of suggestions available from
the kitchen
Color, logos and the other branding all play an important role in establishing the identity of a business.
This restaurant chose a color that symbolizes purity and an image that represents strength. Can you
name the restaurant? - ✔✔White Castle
The growth of air transportation in the 1950's and 1960's was a boon to the hospitality and tourism
industry in what way? - ✔✔Cross-continental flights took less time and occurred more frequently which
in turn saw more travelers worldwide and created a need for more hotels, restaurant and other business
designed to support traveler's needs
One of the unique factors of the hospitality industry is that the product produced requires input from
the guest before it is consumed, and this process occurs with nearly every interaction. This is referred to
as? - ✔✔Inseparability
Managers and others in the hospitality industry are expected to make ______ a priority regardless of the
state of the economy - ✔✔Return on Investment
Why might a person consider a career in the hospitality industry? - ✔✔You enjoy working with people
and like an upbeat atmosphere
, The interrelated nature of the hospitality industry means that a guest could? - ✔✔Fly to their
destination, stay at a hotel, and dine at a local restaurant during the same trip
Which of the following describes a guest service encounter? - ✔✔Anytime a customer has an encounter
with an employee of the business
A key objective of the guest service equation is ? - ✔✔Build guest loyalty
To achieve success in service, the most important element is to - ✔✔Focus on the guest
A guest approaches the host in a restaurant and offers a complaint about the service they received. If the
host is empowered to make a decision about the customer complaint what response might they offer? -
✔✔I'm sorry you had a bad service experience. Here's what I can do to help fix this...
A career path is best described as - ✔✔The possible career progression that one might take to reach a
specific career goal
An important component of planning your career goal is to complete a ______ which can be used to
help measure your current strengths and opportunities - ✔✔Self-assessment
Your personal philosophy includes you ___ and _____ and provides prospective employers a look at who
you are and what you stand for - ✔✔Beliefs; the way you treat others
Becoming involved in a student organization is a great way to develop your _____ skills and shows a
potential employer you have experience and desire to grow - ✔✔Leadership
Quiz 2 - ✔✔
The first hotel to be franchised in the United States occurred in 1907 when this company franchised the
___ hotel - ✔✔Ritz-Carlton
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