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TICO TEST SAMPLE questions and answers
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TICO TEST SAMPLEA client buys a vacation package from ABC Tours on May 1. The departure date is June 15.
ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler
produce the tickets, vouchers, itinerary, and other related documents for the travel agent? -
correct answer-June 1 (14 days before departure)
A consumer selects a package tour from a travel wholesaler's brochure. The hotel included
in the package is some distance from town, which appeals to the consumer who wants a
quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop
noise outside her room as the hotel starts construction of a new swimming pool. Who is to
blame for this consumer's dissatisfaction? - correct answer-The travel wholesaler, which
should have disclosed in its brochure information about construction or renovation of the
property
A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her
that says, "Balance of $500.00 due on September 27, 2010." The agent has also added the
comment,
"As discussed, some charges are non-refundable." TICO would view this receipt as
• inadequate because, by law, the travel agent should have said, "As discussed on August
27 2010, some charges are not refundable."
• inadequate because, by law, the travel agent must identify charges that are non-refundable
• adequate because the travel agent has reminded the clients that the non-refundable
charges were discussed during the sale of the package tour
• adequate because the receipt includes the amount due, the date on which it is due, and the
fact that some charges are non-refundable - correct answer-inadequate because, by law, the
travel agent must identify charges that are non-refundable
A registrant does NOT need to offer the customer the choice of a full refund or comparable
alternative travel services acceptable to the customer for which of the following?
• where the contract permits a price increase, the cumulative increase is less than 7% of the
total price
• a different cruise has been substituted
• the accommodation has been changed
• where the contract does not permit a price increase and the total price of the travel services
is increased, whatever the amount or reason - correct answer-where the contract permits a
price increase, the cumulative increase is less than 7% of the total price
A regulation in support of an Act describes... - correct answer-How the rules will be enforced
or applied
A representation displayed on a billboard or bus board or any other medium with time or
space limitation is NOT required to include? - correct answer-Registrant's business name,
address and registration number
, A travel wholesaler can refuse to provide travel services if:
• the customer has not paid a travel agent for the travel services
• the travel wholesaler has given tickets (or other documents related to the travel services) to
the travel agent for distribution to the customer
• the travel agent has not yet paid the travel wholesaler for the travel services
• the travel agent has paid the travel wholesaler for the travel services - correct answer-the
customer has not paid a travel agent for the travel services
A travel wholesaler or travel agent who has acquired the rights to travel services for resale
must.. - correct answer-Have a written agreement with any supplier whose travel services
the wholesaler or agent is reselling
ABC Travel puts an advertisement in the newspaper that announces a package holiday
"From $999 and up" TICO would not consider this acceptable because... - correct
answer-The Regulation states that consumers must know the exact cost of all the travel
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965. ABC still
puts a photograph of the resort from 1965 in the brochure to show off the location's beauty.
In fact, the resort has NOT been upgraded or renovated since 1965 and has become
run-down and outdated. Has ABC done anything wrong in its brochure? - correct
answer-Yes, because the photograph does not accurately depict the current condition of the
resort
According to the Travel Industry Act, 2002, a travel agent does NOT have to inform a client
before booking... - correct answer-That some days can be cloudy, even in a sun destination
After making a sale, a travel agent must promptly issue the customer a statement, invoice or
receipt. If this document is prepared by hand, it must be:
• pre-numbered (in consecutive numbers, such as 101, 102, 103, etc.)
• assigned a unique identifier
• assigned letters in alphabetical order
• pre-numbered (in random order, such as 115, 113, 120) - correct answer-pre-numbered (in
consecutive numbers, such as 101, 102, 103, etc.)
All newspaper advertisements must include the following information: - correct
answer-Business name, address, and TICO registration number
Are travel agents and travel wholesalers (registrants) entitled to make a claim on the
Compensation Fund? - correct answer-Yes, as long as they meet the requirements.
Before counselling or advising a client, a travel agent must.. - correct answer-Inform the
client of any counselling fee charged
Betsy, the travel agent, concludes the sale with the clients and tells them to go to the
Canadian Foreign Affairs website to find out what documents they need. She thinks that
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