CADS 5850 Exam 4
Supply chain management - ANS-A set of firms that make and deliver a given set of goods and
services to the ultimate consumers
Stockout - ANS-A situation occurring when a SKU that a customer wants is not available
Universal product code (UPC) - ANS-The black-and-white bar code found on most merchandise
used to collect sales information at the point of sale using computer terminals that read the
code, this info is transmitted computer to computer to buyers, distribution centers, and then to
vendors, who in turn quickly ship replenishment merchandise
Data warehouse - ANS-A huge database comprised of purchase data collected at the point of
sale
Electronic data interchange (EDI) - ANS-The computer-to-computer exchange of business
documents from retailer to vendor and back
Functions of a distribution center - ANS-Managing inbound transportation, receiving and
checking UPC or RFID, storing or cross-docking, getting merchandise floor-ready, ticketing and
marking, preparing to ship merchandise to a store, and shipping merchandise to stores
Cross-docking - ANS-Items are unloaded from the shipper's truck and within a few hours
reloaded onto trucks going to stores; these items are prepackaged by the vendor for a specific
store, such that the UPC labels on a carton indicate the store to which it is to be sent
Pull supply chain - ANS-Requests for merchandise generated at store level based on POS
sales data; less likelihood of overstock or out of stock, more efficient than push approach when
demand is uncertain and difficult to forecast, increases inventory turnover, and requires more
costly information system and more sophisticated information system
Push supply chain - ANS-Merchandise allocated to stores on basis of demand forecast; most
retailers use this system, efficient for merchandise that has a steady, predictable demand, and
less sophisticated information system needed to support it
Collaborative planning, forecasting, and replenishment (CPFR) - ANS-A collaborative inventory
management system in which a retailer shares information with vendors and the software uses
data to construct a computer-generated replenishment forecast that is shared by the retailer and
vendor before its executed
RFID - ANS-A technology that allows an object or person to be identified at a distance using
radio waves and provides accurate, affordable, real-time measure of inventory for retailers
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