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BUSMHR 3100 Final.
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Exam of 14 pages for the course BUSMHR 3100 at BUSMHR 3100 (BUSMHR 3100 Final.)
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BUSMHR 3100 FinalA successful change approach would - ANS-create a readiness for change.
In the context of the situational leadership model, task behavior measures: - ANS-how
managers should select leadership styles based on employee readiness
Which of the following is NOT a component of organizational culture? -
ANS-organizational chart and hierarchy
A ____ strategy is based on the idea that a customer will be willing to pay a higher price
for a unique experience that makes a product or service distinctive from the competition.
- ANS-differentiation
The component of the organizational culture that includes norms and tends to be more
visible and somewhat easier to change is the organization's - ANS-shared behaviors
Meredith told the management team that Gregor would have the report in by next week
because she had asked him to complete the project by then. Meredith is demonstrating
- ANS-accountability.
All of these are practices that can help reduce resistance to change within a company
EXCEPT - ANS-encouraging management to constantly foster change.
Cameron was surprised when the head of the company announced that his division
would soon have another department head. Cameron had always been the only one in
charge of the department and he wondered if the company didn't like how he ran things.
What is the reason for Cameron's resistance to change? - ANS-threat to power
Lewin's three-stage model and Kotter's eight-stage model are used by organizations to -
ANS-implement planned change.
A(n) ____ contract refers to a person's overall set of expectations regarding what they
will contribute to the organization and what the organization will provide in return -
ANS-psychological
Which of the following is NOT a reason why changing culture is difficult? - ANS-culture
is the basis for a firm's mission statement
, culture is the basis for a firm's mission statement - ANS-determine if a candidate is
worthy of hiring
The component of the organizational culture that includes norms and tends to be more
visible and somewhat easier to change is the organization's - ANS-shared behaviors
What is the key to success when a company adopts a focused strategy? -
ANS-customer loyalty
Raul would like to start his own company but knows he would need to staff areas for
production, accounting, marketing, and human resources. Which part of organization
design is he considering? - ANS-departments
What is considered the most important factor in determining the extent of centralization
within a company? - ANS-cost
Donna Grennan is an HR manager at a software development firm with a diverse and
multicultural workforce comprising of Asians, Hispanics, and others. Around the time of
Halloween, she approached their CEO Juan Cruz with a plan to conduct a special
program for all employees. Her idea was to create an opportunity where all employees
can showcase their culture, in addition to the typical Halloween celebrations, by coming
to the office in their traditional clothes and bringing some of their native cuisines. Juan
shot down her idea before she had even finished presenting her plans and told her,
instead, about the various employee participation initiatives he had scheduled for
Christmas. Juan represents the _____ listening style in this scenario. - ANS-competitive
Which of the following is a differentiating factor between active and passive listening? -
ANS-feedback process
Casey, an HR manager, is known for communicating such that he stands up for his
rights while maintaining respect for the rights of others he deals with. Casey has a(n)
_____ communication style. - ANS-assertive
In the bounded rationality model, the tendency to select an acceptable, rather than an
optimal, goal or decision is called - ANS-satisficing.
Katerina knows the company's current warehouse is not large enough to house all of its
inventory. She is assessing whether to open a second warehouse or move to a larger
location. Katerina knows the pros and cons of each choice and has all the information
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