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Management 3100 - Final Exam
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Management 3100 - Final Exam
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Management 3100 - Final ExamGroup - ANS-two or more freely interacting individuals who share collective norms,
share collective goals, and have a common identity
Team - ANS-a small group of people with complementary skills who are committed to a
common purpose, performance goals, and approach for which they hold themselves
mutually accountable
Formal Group - ANS-a group established to do something productive for the
organization and is headed by a leader
Informal Group - ANS-a group formed by people seeking friendship and has no officially
appointed leader, although a leader may emerge from the membership
Advice Teams - ANS-created to broaden the information base for managerial decisions
(committees, review panels, advisory councils, etc.)
Production Teams - ANS-responsible for performing day-to-day operations
Project Teams - ANS-work to do creative problem solving, often by applying the
specialized knowledge of members of a cross-functional team
Cross-functional Team - ANS-specialists pursuing a common objective
Action Teams - ANS-work to accomplish tasks that require people with (1) specialized
training and (2) a high degree of coordination (hospital surgery teams, airline cockpit
crews, mountain-climbing expeditions, police SWAT teams, etc.)
Continuous Improvement Teams - ANS-small groups of volunteers or workers and
supervisors who meet intermittently to discuss workplace- and quality-related problems
Self Managed Teams - ANS-groups of workers who are given administrative oversight
for their task domains
Five Stages of Group Development - ANS-Forming
Storming
Norming
Performing
, Adjourning
Forming - ANS-the process of getting oriented and getting acquainted to a group or
team
Storming - ANS-characterized by the emergence of individual personalities and roles
and conflicts within the group
Norming - ANS-conflicts are resolved, close relationships develop, and unity and
harmony emerge
Group cohesiveness - ANS-a "we" feeling binding group members together
Performing - ANS-members concentrate on solving problems and completing the
assigned task
Adjourning - ANS-group or team members prepare for disbandment
Social loafing - ANS-the tendency of people to exert less effort when working in groups
than when working alone
Roles - ANS-socially determined expectations of how individuals should behave in a
specific position
Task role - ANS-consists of behavior that concentrates on getting the team's tasks done
(keeps the team on track and gets work done)
Maintenance role - ANS-consists of behavior that fosters constructive relationships
among team members (focused on keeping team members)
Norms - ANS-general guidelines or rules of behavior that most group or team members
follow
Why Norms are enforced: - ANS-To help the group survive
To clarify role expectations
To help individuals avoid embarrassing situations
To emphasize the group's important values and identity
To help the group survive
To clarify role expectations
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