Sodium hypochlorite solution
Correct Answer: most common solutions used to disinfect surfaces
PPE (personal protective equipment)
Correct Answer: a barrier between a person and pathogens; includes gloves, gowns,
masks, goggles, and face shields
Active listening
Correct Answer: allows the MA ...
Correct Answer: most common solutions used to disinfect surfaces
PPE (personal protective equipment)
Correct Answer: a barrier between a person and pathogens; includes gloves, gowns,
masks, goggles, and face shields
Active listening
Correct Answer: allows the MA to fully understand what the pt. is communicating
verbally & non-verbally
Open-ended questions
Correct Answer: questions that lead to further explanation
Restatement (Interviewing technique)
Correct Answer: repeating & paraphrasing info to confirm accuracy
1
, Clarification (Interviewing technique)
Correct Answer: summarizing info to clear up any confusion
Nonverbal communication
Correct Answer: communication using body movements, gestures, and facial
expressions rather than speech
Sympathy
Correct Answer: feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint)
Correct Answer: reason for the office visit
Allergy
Correct Answer: adverse reaction caused by an antigen-antibody response
Anaphylaxis
Correct Answer: life threatening allergic reaction
Audiometry
Correct Answer: process of measuring hearing
Visual Acuity Testing
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