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CPI EXAM QUESTIONS AND ANSWERS VERIFIED #12
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CPI EXAM QUESTIONS AND ANSWERS VERIFIED #12Unit 1. Name the 4 levels in the CPI Crisis Development Model - correct answer Level
1- Anxiety = Supportive
Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? - correct answer ANXIETY- A
noticible change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - correct answer
SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? - correct answer DEFENSIVE- Beginning
stage of loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - correct answer
DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? - correct answer ACTING OUT PERSON-
Total Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? - correct
answer NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful
techniques that are to be used as a last resort when their is danger to self or others,
disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? - correct answer TENSION REDUCTION-
decrease in energy
Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION REDUCTION? -
correct answer THERAPUTICE RAPPORT- Re-establish Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? - correct answer Areas surrounding the body that is considered an
extension of self
Unit 2: Nonverbal Behavior-
What is Kinesics? - correct answer Communication, posture/motion.
The non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? - correct answer 1. Safety
2. Less Threatening
, 3. Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? - correct answer How we say what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) - correct answer Tone- Avoid inflection of
negativity
Volume- App. For dist. Of situation
Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum? - correct answer 1.
QUESTIONING- info. Seeking, challenging (redirect, give rational answers)
2. REFUSAL- non-compliance (Set Limits)
3. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
5. TENSION REDUCTION- restablish commumication (give time and space and return
to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention? - correct answer
Limits should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. - correct answer 1. Offer Choices
2. Stay in the present
3. Make Client part of the Process
Unit 4:Verbal Escalation Intervention-
What is Empathic Listening? - correct answer Active Process to find out what a person
is trying to communicate
1. Nonjudgmental
2. Listen Carefully
3. Undivided Attention
4. Allow Silence for Reflection
5. Use Restatement to Clarify
Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience-
What are Precipitating Factors and how can knowing these factors help?? - correct
answer Internal / External factors on which staff have little or no control over. (homelife,
finances, work, health, diet)
1. Be Proactive
2. Help staff not to be a precipitating factor
3. Don't take it personally
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