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NONVIOLENT CRISIS INTERVENTION CPI EXAM QUESTIONS AND ANSWERS #10
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NONVIOLENT CRISIS INTERVENTION CPI EXAM QUESTIONS AND ANSWERS #10
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NONVIOLENT CRISIS INTERVENTION CPI EXAM QUESTIONS ANDANSWERS #10
CPI Crisis Development Model - correct answer 1. Anxiety (agitated state).....Supportive
(show empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions (nonharmful control
positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication (de-escalated
state)
Anxiety (Agitated state) - correct answer Noticable increase or change in behavior such
as rocking, fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - correct answer Supportive - Show empathy be non-judgemental
Defensive - correct answer Beginning stages of loss of rationality-individual becomes
beligerent and challenges authority.
Staff role to defensive - correct answer staff takes control of potentially escalting
situation by giving simple orders, remind student of goals or guidelines.
Acting-out Person - correct answer The total loss of control which often results in a
physical acting out episode
Staff role to Acting-out person - correct answer use safe nonharmful control and
restraint positions used to safely control an individual until he can regain control of his
own behavior. Only use as a last resort.
Tension Reduction - correct answer A decrease in physical and emotional energy that
occurs after a person has acted out. Regaining a rational state.
Staff role in Tention Reduction - correct answer Therapeutic Rapport - re-establish
communications with individual who is experiencing tension reduction.
Proxemics (Personal Space) - correct answer Area surrounding the body that is
considered an extention of self. Usually 1.5 - 3 feet
Kinesics (body language) - correct answer non-verbal messages transmitted by the
motion and posture of the body. Ie facial expressions, gestures.
Staff body language - correct answer staff's body language can escalate or de escalate
a given situation (use neutral expressions)
Supportive stance (for staff) - correct answer honor personal space
Approach in a non-threatenting/non-challenging manner
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