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ServiceNow CIS-ITSM Certification Exam Sample Questions
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ServiceNow CIS-ITSM Certification Exam Sample Questions
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ServiceNow CIS-ITSM Certification ExamSample Questions
01. A record is added to the _______ table each time a Knowledge article is viewed.
The record includes fields to identify the user who viewed the article and whether the
article was attached to a Task.
a) Knowledge Use [kb_use]
b) Knowledge Feedback [kb_feedback]
c) Knowledge [kb_knowledge]
d) Knowledge Search Log [ts_query_kb] - ANS-Answer:
a) Knowledge Use [kb_use]
02. What can you use to explore the CMDB hierarchy and table definitions?
a) CI Manager
b) CMDB Manager
c) CMDB Schema
d) CI Class Manager - ANS-Answer:
d) CI Class Manager
03. Which field on a Configuration Item (CI) may be used to route Incidents to the
appropriate group to quickly resolve Incidents related to the CI?
a) Assignment Group
b) Support Group
c) Change Control
d) Managed By - ANS-Answer:
b) Support Group
04. A parent Incident is updated to reflect a new Assignment Group, Work Notes, and
related Problem. Corresponding field updates to child Incidents include ________.
a) Assignment Group, Work Notes, and related Problem
b) Assignment Group and Work Notes
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