CPI Nonviolent Crisis Intervention Test (2024/2025) |Real Exam Questions with Correct Answers Latest Update GUARANTEED PASS | ALREADY GRADED A+ CPI Crisis Development Model ✔✔1. Anxiety (agitated state).....Supportive (show empathy) 2. Defensive .....Directi ve (Give simple clear orders) 3. Acting out person.....Non -violent physical crisis interventions (nonharmful control positions to be used as a last resort) 4. Tension reduction.....Therapeutic rapport re -establish communication (de -escalated state) Anxiety (Agitated state) ✔✔Noticable increase or change in behavior such as rocking, fists, crying,sweating, clenched jaw etc) Staff role to Anxiety ✔✔Supportive - Show empathy be non -judgemental Defensive ✔✔Beginning stages of loss of rationality -individual becomes beligerent and challenges authority. Staff role to defensive ✔✔staff takes control of potentially escalting situation by giving simple orders, remind student of goals or guidelines. Acting -out Person ✔✔The total loss of control which of ten results in a physical acting out episode staff role to Acting -out person ✔✔use safe nonharmful control and restraint positions used to safely control an individual until he can regain control of his own behavior. Only use as a last resort. Tension Reduction ✔✔A decrease in physical and emotional energy that occurs after a person has acted out. Regaining a rational state. Staff role in Tention Reduction ✔✔Therapeutic Rapport - re-establish communications with individual who is experiencing tension reduction. Proxemics (Personal Space) ✔✔Area surrounding the body that is considered an extention of self. usually 1.5 - 3 feet Kinesics (body language) ✔✔non-verbal messages transmitted by the motion and posture of the body. ie facial expressi ons, gestures. staff body language ✔✔staff's body language can escalate or de escalate a given situation (use neutral expressions) supportive stance (for staff) ✔✔honor personal space approach in a non -threatenting/non -
challenging manner Paraverbal communication ✔✔The vocal part of speech which excludes the actual words one uses tone of voice (use non -threatening) volume (appropriate for distance and situation) Cadence (not too fast or strong) Verbal Intervention Escalation ✔✔Provides tools on how to respond and act in a given situation. 5 steps
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