Test Bank Business Communication Developing Leaders for a Networked World 5th Edition Peter Cardon, 9781266678684 (Chapters 1-17).
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Communications
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Communications
Test Bank Business Communication Developing Leaders for a Networked World 5th Edition Peter Cardon, 9781266678684 (Chapters 1-17).
Business Communication: Developing Leaders for a Networked World 5th Edition (Test Bank).
Test Bank For Business Communication 5th Edition Cardon / Peter Cardon 5e Te...
Business Communication 5th Edition Peter Cardon
Developing Leaders for a Networked World
Chapter 01: Establishing Credibility
1) People who cheat in school are more likely to cheat in the workplace.
⊚ true
⊚ false
2) In the post-trust era, the public has returned to having trust that a business is operating in the
best interest of its customers.
⊚ true
⊚ false
3) Natalie, who wants to be a lawyer, has lined up a summer internship working for a local law
firm. That kind of experience will help her develop competence.
⊚ true
⊚ false
4) Jessa pursues business opportunities aggressively because she believes that doing nothing
can be very costly. Jessa demonstrates a focus on action.
⊚ true
⊚ false
5) A manager who acts out of self-interest is more likely to be viewed as credible than one who
does not.
⊚ true
⊚ false
6) The COVID-19 pandemic gave even more prominence to the importance of caring leaders.
⊚ true
⊚ false
1
,7) Bree wants to cultivate a sense of community. Her first step should be to explain her personal
needs to the team.
⊚ true
⊚ false
8) Character-based traits are instrumental in establishing trust in the workplace.
⊚ true
⊚ false
9) Someone who has an enlarged vision of those affected by their business activities has a sense
of transparency.
⊚ true
⊚ false
10) In the phrase s takeholder view, the word stakeholder refers only to someone who owns a
share of the business.
⊚ true
⊚ false
11) A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so frequently,
she most likely causes people to mistrust her.
⊚ true
⊚ false
12) An example of a trust-building behavior is sharing information.
⊚ true
⊚ false
13) In recent years, transparency has become the dominant business ethic for communications.
⊚ true
⊚ false
2
,14) Employees usually speak up when they observe potentially unethical behavior.
⊚ true
⊚ false
15) In recent years, employees have increasingly judged their organizations to be ethical.
⊚ true
⊚ false
16) A person of integrity will have one set of values for his or her personal life and another set of
values for his or her work life.
⊚ true
⊚ false
17) Because business problems are expensive and time-consuming to solve, experts recommend
avoiding open discussion of serious issues.
⊚ true
⊚ false
18) Today, workplace cultures are becoming more closed off and independent.
⊚ true
⊚ false
19) The FAIR test is a way for companies to predict how consumers will respond to a new
product.
⊚ true
⊚ false
20) In high-trust relationships, communication is easier and more effective.
⊚ true
⊚ false
3
, 21) The post-trust era is a period of time
A) when the government no longer allows monopolies or trusts to form.
B) characterized by the formation of trusts to manage the wealth of businesses.
C) when people put more of their trust in big business than in big government.
D) when the government allows financial trusts to try to make the economy safer.
E) when people have lost the trust they once had in the business community.
22) The post-trust era means that managers and executives often have to focus on
A) their personal needs rather than business needs.
B) establishing their credibility.
C) furthering their education.
D) the practice of outsourcing jobs.
E) more hands-on tasks.
23) What is the key characteristic of the post-trust era?
A) The public believes businesses operate against the public's best interests.
B) The majority of employees have faith in their leaders and colleagues at work.
C) Transparency is no longer important in the workplace.
D) Stakeholders do not require businesses to be accountable to them.
E) Character-based traits play a very small role in establishing credibility.
24) In one study, nearly 80 percent of students surveyed felt that________ was not a serious
offense.
A) Internet plagiarism
B) stealing office supplies
C) lying on social media
D) cheating on a boy/girlfriend
E) padding a resume
25) What is true about competence in the workplace?
A) It has grown less important in the post-trust era.
B) It is most often evaluated by one's track record of achievements.
C) It is innate and cannot be gained through experience.
D) It increases when individuals focus on connecting with others.
E) It depends mainly on the ability to build a sense of community.
4
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