100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
MNO SEMSTER 1 PORTIFOLIO ASSESSMENT 1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Alumin$4.53
Add to cart
MNO SEMSTER 1 PORTIFOLIO ASSESSMENT 1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Alumin
20 views 1 purchase
Course
MNO3703 (MNO3703)
Institution
University Of South Africa (Unisa)
Book
Total Quality Management
MNO SEMSTER 1 PORTIFOLIO ASSESSMENT
1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and improve the quality of the company’s products. Propose a design process you would implement to improve Sizwe Aluminium Windows’ product quality, as a means of ret...
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Table of Contents
SECTION A ............................................................................................................................... 3
QUESTION 1 ............................................................................................................................. 3
SECTION B ............................................................................................................................... 4
2.1The leadership of Sizwe Aluminium Windows Pty (Ltd) has recently appointed you to design and
improve the quality of the company’s products. Propose a design process you would implement to
improve Sizwe Aluminium Windows’ product quality, as a means of retaining customers. ...................... 4
2.2Benchmarking consists of five (5) main stages that focus on making comparisons and identifying areas
of action. With reference to the case scenario, identify and discuss the five stages of benchmarking that
Sizwe Aluminium Windows could implement, to pull the organisation out of trouble and regain a
competitive advantage. (5 .............................................................................................................. 7
2.3 Employ a suitable framework for organisational change management for implementation at Sizwe
Aluminium Windows. (6) ..............................................................................................................11
2.4 Select any five (5) of the eight stages of continuous improvement and demonstrate how they may be
applied to Sizwe Aluminium Windows. (6).......................................................................................14
2.5 Many organisations use lean philosophy as an improvement approach. Identify and explain five (5) key
components of an implementation plan that will be suitable for Sizwe Aluminium Windows. (5) ............17
2.6 Explain the key steps of communicating a quality strategy throughout Sizwe Aluminium Windows. (2)
.................................................................................................................................................20
Question 3 ..................................................................................................................................22
3.1 The area manager in Gauteng has asked you to draw up a plan to deal with such a situation, should it
arise again. As part of the plan, you need to justify what actions you would take to deal with the work, and
what needs to be done to enable you to take more decisive action, should the need arise. Justify the
quality in all the functions that need to be implemented in this situation and explain why they need to be
implemented. (6) .........................................................................................................................22
3.2 Apply the elements of failure mode, effect, and criticality analysis (FMECA) to Kumalo Insurance
Brokers. Explain how this process could improve the performance of the organisation, should an abnormal
claim crisis arise again. (3 .............................................................................................................26
3.3 In the case of Kumalo Insurance Brokers, there seems to have been a lack of process control in the
organisation when confusion arose, and claims were not being processed. You are tasked with
implementing an effective process management system for the company, involving leadership, people,
and implementation of process management. Describe the system you would implement and how you
would implement it. (6).................................................................................................................29
3.4 What interventions would you introduce to create a process management and improvement team for
Kumalo Insurance Brokers? (6) ......................................................................................................32
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
3.5 Kumalo Insurance Brokers decided to redesign the business processes. By using the seven phases of
business process reengineering you must redesign the business processes to ensure that the business
operational processes are not compromised. ..................................................................................35
3.6 What do the acronyms DMAIC and PDCA mean? (2) ...................................................................37
QUESTION 4 ............................................................................................................................39
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
SECTION A
QUESTION 1
1.1) 2
1.2) 5
1.3) 3
1.4) 5
1.5) 4
1.6) 2
1.7) 1
1.8) 3
1.9)
1.10) 1
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
Page 3 of 46
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BMZAcademy. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $4.53. You're not tied to anything after your purchase.
