Practice Test For
Operations Management Creating Value Along the Supply Chain 9th Edition
Roberta S. Russell, Bernard W. Taylor
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
N
1. The operations function interacts with
a. Marketing
U
b. Suppliers
c. Human resources
d. Finance
e. All of the above
R
Difficulty: Easy
Answer: d
SE
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
D
Difficulty: Easy
Answer: b
O
The Evolution of Operations and Supply Chain Management
C
1. _____ helped to enable the Industrial Revolution.
a. Linear programming
S
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty: Easy
Answer: c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
, d. Elton Mayo
Difficulty: Easy
Answer: c
3. Supply chain management emerged as
a. companies started to outsource production
b. the number of suppliers for each company grew
c. globalization expanded the reach of suppliers and customers
N
d. all of the above
Difficulty: Easy
U
Answer: d
4. The quality revolution was brought to us by
R
a. Germany
b. Japan
c. China
SE
d. Mexico
Difficulty: Easy
Answer: b
D
Globalization
1. Globalization has grown rapidly due to
O
a. World trade agreements
b. The Internet
c. Outsourcing
d. All of the above
C
Difficulty: Easy
Answer: d
S
2. Which of the following countries has the highest hourly wage rate?
a. Norway
b. U.S.
c. Germany
d. South Korea
Difficulty: Moderate
Answer: a
3. Companies go global to
a. take advantage of favorable costs
, b. gain access to international markets
c. build reliable sources of supply
d. all of the above
Difficulty: Easy
Answer: d
4. Which of the following countries has the highest trade in goods as a percent of GDP?
a. U.S.
b. Germany
N
c. Japan
d. China
Difficulty: moderate
U
Answer: b
Productivity and Competitiveness
R
1. The most common measure of productivity is
a. Labor productivity
SE
b. Multifactor productivity
c. Material productivity
d. Technological productivity
Difficulty: Easy
Answer: a
D
2. Productivity is defined as
a. output over input
O
b. input over output
c. process yield
d. exports minus imports
C
Difficulty: Easy
Answer: a
S
Strategy and Operations
1. A company's ____________ is what they do better than anyone else.
a. primary task
b. core competence
c. order qualifier
d. positioning strategy
, Difficulty: Easy
Answer: b
2. The balanced scorecard keeps strategy on track by measuring
a. Finance, marketing, operations, and human resources
b. Finance, customers, processes, and learning and growing
c. Shareholder value, customer satisfaction, production efficiency, and worker satisfaction
d. Inputs and outputs to each critical process
Difficulty: Moderate
Answer: b
N
3. ________ converts strategy into measurable objectives down through the organization.
a. Strategic positioning
U
b. Policy deployment
c. Production planning
d. Vertical integration
R
Difficulty: easy
Answer: b
SE
4. The last factor considered in a purchasing decision is the
a. order qualifier
b. order winner
c. quality factor
d. core competency
D
Difficulty: Easy
Answer: b
Concept Check Questions for Learning Objectives
Chapter 1 Supplement – Operational Decision-Making Tools: Decision Analysis
O
Decision Analysis With and Without Probabilities
C
1. In a decision-making situation, events that may occur in the future are known as
a. risks
b. payoffs
S
c. states of nature
d. uncertainties
Difficulty: easy
Answer: c
2. A decision-making criterion that can be used for decision-making situations under conditions of risk
is
a. maximax
b. maximin
c. minimax regret
d. expected value
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