Organization
A social unit of people structured and managed to meet a need or pursue collective goals
Human Resource Management
Entire set of activities used by an organization to align its human capital with or, Examples of Intangible Resources, Intellectual Capital
Patents and trade secrets
...
WGU C235 Training & Development: PA, Course Assessment & Study Guide Organization - Ans A social unit of people structured and managed to meet a need or pursue collective goals Human Resource Management - Ans Entire set of activities used by an organization to align its human capital with organizational objectives and strategies Examples of Intangible Resources - Ans Human Capital Social Capital Intellectual Capital Organizational Capability Human Capital - Ans Tacit knowledge Education and experience Work -related know -how Social Capital - Ans Corporate Culture Management philosophy Coaching/mentoring relationships Informal networking systems Intellectual Capital - Ans Patents and trade secrets Copyrights Intellectual property Organization al Capability - Ans Bring new products to market quickly Absorb and integrate other cultures in a merger Identify customer needs and respond directly to them Continuously improve production processes to drive down costs How is training and development strategically important in an organization? - Ans By creating value for customers through training Increase shareholder returns by investing in training and development Creating a competitive advantage through human capital Differentiate between Training and Development - Ans Training: Learning that is planned by the organization and designed so as to further organizational objectives Development: Training that is longer -term in focus, designed to help employees prepare for future jobs What is an intangib le asset on which a company can build a sustainable competitive advantage by providing training regarding tacit knowledge in an effort to differentiate itself in a strategic way? - Ans Human Capital Orientation - Ans The first common training that new hir es go. New employees are exposed to the expectations the organization has for them, key policies and procedures relevant to them, the basic business model under which the organization operates in order to be successful, the variety and types of co -workers present on the job, and other aspects of organizational life. Which activity is the human resource dept performing by offering a series of programs and activities that include orientation, diversity, and total quality management? - Ans Training What is a direct benefit of a new employee orientation program? - Ans Increased employee retention ADDIE model of training and development - Ans A common framework for training and development where the five steps in the model are Assessment, Design, Development, Implementation, and Evaluation. What does the ADDIE model suggest? - Ans A continuous cycle wherein the results of evaluation from one training program become part of the assessment of needs for the next program Based on the belief that the training is mo st effective when it provides learners with a clear statement of what they must be able to do as a result of training and how their performance will be evaluated What is sustainable competitive advantage built upon? - Ans Intangible resources, such as org anizational capabilities, processes, systems, attributes, and knowledge and information controlled by the firm Copyright Act 1976 - Ans Protects the authors of "original works" from others who would use their work unlawfully The law that prohibits the pri nting, duplication, or distribution of copies of another's literary, artistic, or other creative expressions except under certain circumstances. Age Discrimination in Employment Act - Ans Law that prohibits discrimination in employment against persons age 40 and over. Select to training programs can't be based on age. For example, a company will not send employees age 40 and over to training. Civil Rights Act - Ans Law prohibits discrimination in employment practices on the basis of race, color, national origin, religion, and sex. Need to monitor for signs of adverse impact of employees Americans with Disabilities Act - Ans A law that states an employer may not discriminate against either an applicant or a current employee because he or she was previously disabled or appears to be disabled.
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