Exam (elaborations)
Kinn's Final Exam study guide 2024, 100% Complete with Questions and Correct Answers.
- Course
- Institution
Kinn's Final Exam study guide 2024, 100% Complete with Questions and Correct Answers.
[Show more]
Seller
Follow
LectDan
Reviews received
Content preview
Kinn's Final Exam study guide 2024, 100% Complete withQuestions and Correct Answers.
Try to use the person's name at least _______ times during the call.
three
Most physicians do not expect the medical assistant to screen all telephone calls.
False
Clarification helps reduce misunderstandings.
True
Which of the following will trigger reflection on the part of the patient?
-Could you repeat.....?
-When you said...what did you mean?
-How does that make you feel?
-What just happened?
How does that make you feel?
What just happened?
Most incoming calls are from the following sources
-Established patients calling for an appointment
-Laboratory reports
-New patients making an initial contact
The prescription refill should be authorized with the nurse's approval.
False.
When we speak about nonverbal communication, body language and the words that a person speaks
are in agreement.
False.
It is okay for me to answer the call by saying, "Please hold' without finding out who is calling.
False.
Tone is defined as the choice of words in regard to clearness, correctness, or effectiveness.
False.
I should not be chewing gum while on the telephone but eating or drinking is okay as long as the
patient cannot hear me eating or drinking.
, False.
Aggressive is defined as forceful, hostile, or destructive.
True
Most communication in a healthcare facility is confidential.
False.
To restate something is to say it again the exact same way. In this way, the person may hear it more
clearly the second time.
False.
The physician signs
Medical reports to insurance companies
When I take a telephone message, I must make sure that the person's name is listed. However, the
doctor will know the person's telephone number so I don't need that.
False.
Channel
Spoken word
Encode
Specific means of expression
Decode
Understanding of what is being said.
Feedback
Nod of the head.
External noise
Radio or Jackhammer
Who is known for the belief that ego develops as it resolves crises that are social in nature.
Erikson
Let no more than _____ minute to pass without breaking in with some reassuring comment.
one
It is okay for me to make personal calls as long as my work is done.
False.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller LectDan. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now