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MNP3701 Assignment 1 answers/memorandum 2024 semester 1
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MNO3703 TQM ASSIGNMENT 1 DUE28 MARCH 2024
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MNO3703 ASSIGNMENT 01 – DUE 28 March 2024
Question 1 Page: 93
Question text
Quality of design is a measure of how well the product or service is designed to achieve
the agreed requirements. Which one of the following statements refers to quality of
design? (Lesson 1)
A. Quality of design is a high level of inspection or checking at the end is indicative of
attempts to inspect quality.
B. Quality cannot be inspected into products or services; customer services must be
designed into the whole system.
C. Quality of design is a measure of how well a product or service is designed to
achieve the agreed requirements.
Quality of design is a measure of how well a product or service is designed to achieve
the agreed requirements.
D. Quality of design involves people doing the wrong things well.
E. Quality design concerns the performance of the actual operations.
Question 2 Page: 11
Question text
Which one of the following statements is a reference to conformance to design?
(Lesson 1)
A. Facilitates communication and shares best-practice information.
B. Conformance to design Is a process of transformation and a set of inputs into
outputs to satisfy customers needs and expectations
C. Provides adequate communication and information for decision-making.
D. What the customer receives should conform to the design.
E. Ensures all specifications are adhered to when the product is produced.
Question 3 Page: 22
Question text
Which one of the following relate to the major features of the total quality management
model?
A. Teams, systems, tools, communication, culture, commitment, process customer,
and supplier.
B. Facilitate communication and sharing of best-practice information.
C. Understanding, managing performance, guiding, planning, policies and procedures
D. Help improve employee motivation.
E. Develop new knowledge and skills in an organization.
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