Exam (elaborations)
CNA Exam 1 Review Latest 2023 Graded A+
- Course
- Institution
Define abuse - An act or failure to act that intentionally or recklessly causes harm to a resident (W13) - Purposely causing physical, mental, or emotional pain or injury to someone (H13) Examples of proper phone etiquette (W23) 1. Identify your name + facility's name 2. Be friendly + professio...
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