Unit5–Meeting Individual Care and Support
Needs– Learning Aim C and D - Ciara Mulvihill
Health and Social Care (Comberton Sixth Form)
,Unit 5 – Meeting Individual Care and Support Needs – Learning Aims C
and D
Effective communication between service users and service providers within
health and social care settings is vital for establishing trust and ensuring a
good connection. According to the Cambridge dictionary, communication is
the process through which messages or information are conveyed from one
place or person to another, or the message itself. Good communication skills
are essential for service providers to effectively carry out their roles. Without
them, the job may become challenging, leading to agitation among service
users and a loss of confidence in the service provider. Effective
communication enables service providers to develop positive relationships not
only with the service users they support but also with their colleagues.
Communication can be interpersonal, occurring face-to-face, or through other
means such as emails, texts, or phone calls.
There are various techniques that service providers can employ to gather
information and communicate with service users. These include humanistic,
behavioral, cognitive, psychoanalytical, and social techniques. Each technique
has its strengths and weaknesses, and service providers may need to adapt
their approach depending on the individual needs of the service user.
The Humanistic Technique – This person-centered approach aims to be non-
intrusive, allowing both the service provider and the service user to be equal
within the conversation. Humanistic communication emphasizes looking at the
whole person and respecting their uniqueness. It fosters a positive
environment of respect, empathy, and understanding, which helps build trust
between service users and providers.
In the case study of Aisha H, a humanist approach to communication would be
appropriate as it gives Aisha a choice to voice her beliefs regarding her
healthcare. However, Aisha may struggle with this technique due to her
vascular dementia, which affects her communication skills. In the case of Billy
,G, a humanist approach would allow him to voice his opinions in a safe
environment. However, Billy may sense judgment from service providers due
to his homelessness, which could hinder effective communication.
The Behavioral Technique – This technique relies on objective observations of
behavior rather than communication skills. It is based on the theory that all
behaviors are learned through interaction with the environment. Behavioral
communication allows for clear understanding and agreement on the service
user's care.
In the case of Aisha H, a behavioral approach would be appropriate as it
allows her to communicate without relying on communication skills she may
have lost due to her dementia. However, this approach may only address
symptoms rather than underlying causes, limiting its effectiveness. In Billy G's
case, a behavioral approach would allow him to communicate naturally.
However, it may overlook the psychological trauma he may have experienced
living on the streets.
The Cognitive Technique – This structured approach focuses on understanding
and changing behavior by addressing the root cause of the problem. Cognitive
communication uses logical understanding to facilitate clear communication
and allows service providers to understand the thoughts and feelings of
service users.
In Aisha H's case, a cognitive approach may not be appropriate due to her
cognitive impairment. However, in Billy G's case, it could be effective in
helping him express his thoughts and understand his needs.
The Psychoanalytical Technique – This technique aims to help service users
understand their thoughts and behaviors, allowing service providers to better
support them. It is based on the belief that all people possess unconscious
thoughts, feelings, and desires.
The Social Technique – This technique focuses on understanding the social
context in which communication takes place and adapting communication
, strategies accordingly. It emphasizes the importance of cultural sensitivity
and empathy in communication.
Overall, effective communication is essential in providing quality care and
support to service users in health and social care settings. Service providers
must employ various techniques and strategies to ensure clear and respectful
communication tailored to the individual needs of each service user.
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