PGA LEVEL 1 Exam Questions and Answers 100% Verified 2024
7 views 0 purchase
Course
PGA Level 1
Institution
PGA Level 1
PGA LEVEL 1 Exam Questions and
Answers 100% Verified
BUSINESS PLANNING -Answer-
Business planning process -Answer-organized plan that clearly describes explicit goals
and objectives and strategy for accomplishing them
PGA Business Planning Model (5 phases) -Answer-1. Define the business
2. As...
PGA LEVEL 1 Exam Questions and Answers 100% Verified BUSINESS PLANNING -Answer - Business planning process -Answer -organized plan that clearly describes explicit goals and objectives and strategy for accomplishing them PGA Business Planning Model (5 phases) -Answer -1. Define the business 2. Assess current state of the business 3. Develop business goals, objectives, and strategies 4. Prepare financial forecasts/budgets 5. Monitor performance Long term vs short term -Answer -Long term = 3 -5 years Short term = less than 1 year Mission (define the business) -Answer -purpose Vision (define the business) -Answer -phrase that paints a picture where want to be in future core values (define the business) -Answer -individual words that shape the mission, vision assess the current state of the business... -Answer -understanding and utilizing performance data, assessing core areas, SWOT, and prioritizing findings Goals vs. Objectives -Answer -goals intend to be accomplished 3 -5 years objectives within 1 year help to accomplish goal SMART goals and objectives -Answer -Specific Meaningful Achievable Realistic Time -oriented Strategies define what your going to to do to achieve objectives Action plans define... -Answer -specific "how to" strategies Horizontal analysis -Answer -usually centers on a specific revenue or expense metric -Linear trend = evaluates positive and negative trends over time -Base year analysis = categories values are compared to one benchmark year Linear trend formula - percentage change -Answer -(Later Year - Previous Year)/Previous year = % Change Linear trend formula - Average percentage change -Answer -(sum of all linear trend calculations)/Number of calculations Base year analysis formula -Answer -((comparison year)/Base year) x 100% usually used after a major change at facility Vertical analysis -Answer -compares values in the same column of forecast or budget ex. COGS compared to total sales COGS as % of Sales -Answer -COGS/Total Merchandise sales gross margin as a percentage of sales -Answer -Gross margin/total merchandise sales operating budget -Answer -take figures from forecast and realistically estimate when revenues and expenses will occur over the year cash flow budgets -Answer -Projects how much money a facility will have in bank at end of every month or week - actual dollars in and out capital budget -Answer -projects the expenses associated with those purchases and large scale projects monitor performance -Answer -systematically tracking performance and key metrics to objectives, strategies and budget variances monitored and analyzed constantly CUSTOMER RELATIONS -Answer - customer relations model -Answer -- Moments of truth - Resources, staffing, systems - Interaction strategies - Interpersonal skills - Positive engagement routines Four Interaction Strategies -Answer -1) Directing 2) Convincing 3) Involving 4) Supporting Directing strategy -Answer -it gives the golf professional the greatest direct control over the interaction's outcome, while allowing the least input and initiative from others.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller BrittieDonald. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.49. You're not tied to anything after your purchase.
