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HSA4431 Exam 2 – Questions & Answers
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HSA4431 Exam 2 – Questions & Answers
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HSA4431 Exam 2 – Questions & AnswersOperations research is defined as "understanding the behavioral aspects of
subjective decision making" Correct Ans - False
One of the key areas where operations research methods can contribute to
improving healthcare is in the modeling of patient volumes and flow
through organizations and health systems Correct Ans - True
A bottleneck occurs when capacity exceeds demand and resources wait for
work. Correct Ans - False
Successful de-bottlenecking includes determination if the bottleneck is the
result of an inability to handle demand at all times, or just at a specific
point in time, as well as to discover if other barriers to throughput exist
Correct Ans - True
Capacity refers to the amount of resources or assets that exist to serve the
demand Correct Ans - True
There is no such thing as an optimal solution to eliminate wait time
Correct Ans - False
Wait times generally do not influence bottlenecks in a healthcare process
Correct Ans - False
Measurement of productivity in hospitals is not as common as in other
industries Correct Ans - ?
Physicians and researchers agree that measurement problems exist with
regard to healthcare outputs Correct Ans - True
Activity indicators accurately capture all inputs to a production function
Correct Ans - False
Capital has little impact in a production function Correct Ans -
False
, Hospitals do not need to seek consistency in output measurement, since all
outputs are similar Correct Ans - True
Trial and error is common in developing labor schedules, but rarely does it
produce efficient or optimal labor costs Correct Ans - True
Efficiency and effectiveness are terms that can be used interchangeably
Correct Ans - False
Projects are ongoing efforts in a healthcare organization, having an
indeterminate end date Correct Ans - False
Operational managers can have a large proportion of their work consumed
in projects Correct Ans - True
Projects involving physicians or medical staff usually include their active
and early participation Correct Ans - False
Project deliverables are tangible products such as a report or technology
installation, omitting "soft" results such as patient satisfaction measures
Correct Ans - False
Timelines are extremely important for projects as they define expectations
for occurrence of events or consumption of resources Correct Ans -
True
Fear of change is a common obstacle to change in a healthcare organization
Correct Ans - True
Complex projects have about a 50% chance of successful implementation
and achievement of goals Correct Ans - True
Many hospitals and healthcare organizations carefully plan operations
Correct Ans - False
The process of planning is more important than the project Correct
Ans - True
Operations planning should be a continuous process Correct Ans - ?
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